レビュー (5,338)

総合評価
4
評価レベルごとの件数
  • 評価の63%は5つ星です
  • 評価の14%は4つ星です
  • 評価の5%は3つ星です
  • 評価の2%は2つ星です
  • 評価の16%は1つ星です
2021年11月23日

TERRIBLE! The FB app asked me to reconnect our store, so I tried that, it didn't work. So I begin the uninstall then re-install. Now I'm getting the same "there's no page at the address" error message. I've tried log out/back in, restart comp, try different browsers and it's all the same error message. What on earth type of app is this?!

Zesty Z
アメリカ合衆国
アプリの使用期間:1年以上
Metaが返信しました 2021年11月24日

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. We do notice this issue affecting a couple merchants so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

2020年10月23日

Facebook reaches a lot of potential customers. I love that I connect with family around the world. The advertising can be very targeted since they know so much data on the individual.

SuperflyKustomz
アメリカ合衆国
アプリの使用期間:約2ヶ月
2020年11月27日

I will use this app to help drive traffic. I'm not sure if I did everything correctly but hope it works.

Boutique Soapz
オーストラリア
アプリの使用期間:1年以上
Metaが返信しました 2020年11月28日

Thank you for sharing your feedback! We work hard to improve our app functionality, so I’d like to ensure you are getting the most out of the app. I will be sending you an email shortly to get in touch. - Anna, Shopify Support

2020年9月30日

I use this app to help me reach a greater audience market for sales and exposure. reaching those in other states can be challenging.

Kookies and Kream Beauty Supply
アメリカ合衆国
アプリの使用期間:1年以上
2022年2月21日

I removed the app. The added fee for selling on Facebook just does not make it worth it. No customer support. Randomly rejects some of my design under the sex trafficking excuse. I am not sex traffic. I am an artist and a designer. Ridiculous.

Fine Art by Ane
アメリカ合衆国
アプリの使用期間:1年以上
Metaが返信しました 2022年2月24日

Hi there,

William here from the marketplaces support team at Shopify. I see you've noted that there are additional fees for the Facebook channel, there are currently no additional fees with the Facebook channel. I also see that you had some trouble with product approvals on Facebook these are likely account specific so I'll reach out to you directly to discuss those and any fees that relate to your experience. Thank you for leaving the time to review our app.

William | Marketplaces Support Specialist
Shopify

2021年1月25日

Bis jetzt klingt das vielversprechend. Ich werde weiter daran arbeiten um noch mehr zu erreichen...

SCHANZER GWAND
ドイツ
アプリの使用期間:約2ヶ月
2021年4月15日

Shopify works amazing with thier app but they are Unavailable for our region while some people used VPN to access thier service

GizmozTshirts
インド
アプリの使用期間:3年弱
2020年11月11日

Simply put, it doesn't work.
For the last 2 weeks, struggling to connect my Facebook page, but nothing presented to connect.
Many emails ping-ponged with just the same thing over and over again. Why would you shut it down the old system when the new system hasn't yet been confirmed to work? You don't even update the instruction on how facebook channel can be connected in the new system. Isn't this too immature?
The manual facebook connection was so much easier and simple, and easy to fix if problems arose. Plus, what happened to the awesome shopify support system?
No more phone support!
I used to call the support centre when having problems, which was quick, easy, instant… was awesome. Now, no calls, the chat takes much more time and fiddling than talk by nature of the system, and email back and forth seems taking forever as reply takes normally more than two days, etc. Meanwhile, I couldn't start my business after exhaustive work I pour in for so many months.
Shopify, please go forward not backward!!!

i.cluie.com
オーストラリア
アプリの使用期間:1年以上
Metaが返信しました 2020年11月13日

Thank you for sharing your feedback! We work hard to improve our app functionality and to have the appropriate resources available to support our merchants. It sounds like you have been experiencing a difficult time in getting the app connected and getting in touch with our Support team. I will be following up via email to look into the issues you are currently facing and to ensure you are getting the support you need to get connected to the app. - Anna, Shopify Support

編集日:2020年9月11日

A must for business and essential for keeping our customers at SpiraBobble up to date with products and ideas for wearing. Easy to install.

SpiraBobble
イギリス
アプリの使用期間:約2ヶ月
2022年9月3日

Had to uninstall with the channel constantly posting updates to FB page feed with no option to disable. New products, price updates, etc. are all automatically posted to your feed. Need to give users choice If you're a fan of choice and controlling the content on the front end of your socials, this app ain't for you...

Outdoors Domain
オーストラリア
アプリの使用期間:1年以上
Metaが返信しました 2022年9月6日

Hi there,

Thomas here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together.

Thomas | Shopify