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Facebook halted our campaign the minute it began, Then ran it after a brief 30 minute review and but then restricted my personal account from ads for no apparent reason. No ability to get a human to engage on the issue. Totally a Kafkaesque situation with AI run amok and randomly banning accounts.
Hi there!
Paola here with Shopify! Thank you for taking your time to let us know about your experience with the Facebook Channel App. I completely understand how having your account restricted can be frustrating. While Shopify has no part in restricing any of the Facebook accounts, I'm happy to take a closer look at your store and share resources that might help you.
I will be reaching out to you through email shortly.
Paola | Shopify Support
META IS THE BEST. THERE LITERALLY ISN'T ANYTHING ELSE TO SAY. i HAVE BEEN USING FACEBOOK AND INSTAGRAM SINCE HIGH SCHOOL AND STILL GOING STRONG!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
Easy to set up, now have only shall wait up to 4 weeks for my items Facebook approval to start selling there, but it's Ok... I am very patient always in my life!
AGRADABLE TODO BIEN EXPLICADO.LA ESPERA FUE MUY CORTA. AFORTUNADAMENTE ESTUVE APROBADA ANTES DE 24 HORAS
¡Hola!
Gracias por tomarse el tiempo para dejar una reseña y compartir su experiencia con nosotros. ¡Apreciamos saber de nuestros clientes!
Gracias,
[Meta soporte].
User friendly with some online help getting me through the setup.
but once it's done its amazing to bring more awareness to your brand.
Stole money and close the account without reason, after thousands dollars spent to grow audience, facebook came simply and ban account without reason
PS: For facebook answer don't tell me to contact support because i did and it was useless
Hi there,
Thomas here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together.
Thomas | Shopify
Eu usei. Facilitou muito. Usaria de novo. Recomendo a todos que não tem instalado ainda. Instalem que não se arrependerão.
I tried to activate it but it's loading endlessly on Chrome and on Safari I wasn't able to accept cookie. What's going on with the app? - Continuation. Support team has provided follow up instruction which helped to install the app. Issue resolved.
Anyway, it's not the best user experience, when me personally have to write a review, talk to support chat, wait for an answer.. Hope it makes sense
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds like you may be being affected by a known issue which is being resolved by Facebook's team at the moment. I am going to follow up with you via email so I can provide you with updates as this gets resolved.
Charlotte | Shopify
J'ai configuré dans ma Boutique Shopify les différents frais de livraison et l'application m'affiche un message "pas encore de tarifs de livraison".
Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram afin que nous puissions vous suivre directement et vous assurer d'avoir la meilleure expérience possible.
Merci,
[Méta-soutien].
Fairly easy to connect. Lots of confusion in terms of what and how when switching from the old channel, and it does not send your collections to Facebook.
We spent A LOT of time trying to figure out why our collections would not get synced and how to fix it. Asked support for help. Set it up properly. And nobody told us it does not actually share the collections. Meaning having the option of making a collection available/unavailable on Facebook actually does nothing.
Trying to fix this by recreating the collections as sets yourself in Facebook will only cause frustration, as the filters provided by Facebook are borderline useless. You can filter by price amount(*but not compared to the compare at price which would let you make a sales collection) , title, condition, and a few other variables hardly anyone uses.
I appreciate you sharing your feedback! That definitely sounds frustrating, and I can see that you've been through a lot. I’ve sent out to an email to you to discuss this further and hope to hear more of your thoughts soon. - Abdalla, Shopify Support