レビュー (8,226)

総合評価
4.3
評価レベルごとの件数
  • 評価の66%は5つ星です
  • 評価の14%は4つ星です
  • 評価の5%は3つ星です
  • 評価の2%は2つ星です
  • 評価の13%は1つ星です
2020年10月1日

am loving the new experience. am learning as i go this is a new business for me. am trying to get a good understanding

Client Boss Hair Couture
アメリカ合衆国
アプリの使用期間:18日
2020年10月30日

I am computer illiterate and this app was very easy to work with. I am able to make campaigns easily

Barbs Cntry Creations
アメリカ合衆国
アプリの使用期間:18日
2020年12月5日

very easy and efficient to use the app. it was easy for me to set the Facebook business page that helps me to build my business.

Infinitefsn
イギリス
アプリの使用期間:18日
2022年12月30日

The support and help in resolving issues has literally been zero. It has now gotten to the point that you can't even contact meta for support. If meta is wondering why they have lost so much revenue in the past year then it might have something to do with the way they treat business owners. I have lost access to the app and my shop on meta and Instagram. My shop is no longer linked to shopify with no reasonable explanation as to why. My account has been banned from advertising due to an innocent comment I made on my personal account about people getting better from an illness but the comment police obviously didn't like that. I have evidence of this. It was listed as the main reason as to why I couldn't advertise. I have also had my Instagram account hacked and is now currently being used fraudulently to extract money from unsuspecting users, using my name and identity to do so! I have reported this to meta but they have done nothing to prevent it from happening further. When are meta going to take responsibility and take action over these criminals? Business owners like myself are being penalised for other people's actions and it is just not right! I would like to see some significant changes starting with providing business customers like myself with good old fashioned in person or over the phone helpful customer service, with people trained to deal with the plethora of problems that business owners face when accessing meta and Instagram platforms. I would also like to see meta taking criminal activity much more seriously and having a robust policy for dealing with it. Lastly I would like to see Meta respecting business owners and working with them, rather than preventing them from accessing their shops and advertising. This is our livelihoods and we are working hard to succeed and Meta's success also depends upon our success. If multiple business owners get fed up with the treatment they receive from Meta and find alternative platforms then ultimately this affects Meta's advertising revenue and long term success. From what I can see from the reviews of the app their are quite a few unhappy and disgruntled business owners who have all experienced a lack of support and a removal of their shops with no explanation as to why. This kind of behaviour from Meta is deeply unprofessional and needs to be rectified immediately! I have resorted to leaving a review as I have no other way to communicate my issues and my deep disappointment in Meta. I look forward to hearing from you soon with a real solution. Thank you.

Pampering Heaven UK
イギリス
アプリの使用期間:8ヶ月
Metaが返信しました 2023年5月4日

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2020年9月8日

It just started and haven’t really used it yet. The sign on and setup seems very complex. Definitely not helped by my confusion with Facebook between my business and personal accounts.

Aureum Locus 3D Printing and Design
オーストラリア
アプリの使用期間:7ヶ月
Metaが返信しました 2020年9月10日

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2020年9月12日

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

GoSyoping
シンガポール
アプリの使用期間:約1年
Metaが返信しました 2020年9月13日

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

編集日:2021年3月26日

This app randomly generates posts from Shopify to Facebook when new products are added to the Facebook Channel, rendering social media marketing campaigns via Facebook and/or Instagram totally useless. There is no facility in Facebook to turn off these posts. We have had very negative feedback from our followers that these bland posts are irritating. We are almost certainly losing Facebook followers. We ask that Shopify puts pressure on Facebook to rectify this situation as soon as possible. Note also that the Developer Reply to EJay's review does NOT work - see below: Developer reply
March 1, 2021
Thanks for taking the time to share your feedback! That definitely sounds frustrating and not ideal. In that regard, we have had a few merchants experience the same issue. The issue that you've described is coming from a setting within your Facebook notifications and not from our app directly. We aren't able to control how Facebook displays your product updates however, we did some digging on our end and the way you would turn off these notifications is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should turn off the automatic posts. Thank you! - Anna, Shopify Support

Cove Gallery Weymouth
イギリス
アプリの使用期間:8ヶ月
Metaが返信しました 2021年3月30日

Hey there - thank you for taking the time to submit a review to us! We are always looking at ways to improve our app. The page updating automatically is currently an issue on Facebook's end and I have sent you an email providing you some instruction on how you can contact them directly. Look forward to hearing from you! - Jake, Shopify Support

2021年3月4日

it's been ok, I'm still learning how to navigate Facebook through the business stand point but i feel like it could be easier if their wasn't so many glitches

jemscosmetics
アメリカ合衆国
アプリの使用期間:約1年
Metaが返信しました 2021年3月8日

Thank you for taking the time to share your experience. As you know your feedback is very important to us in order to make our app better. I will be sending you an email shortly to ask for more details. Looking forward to your reply. - Anna, Shopify Support

編集日:2022年2月11日

hi, im trying to use your app, and it give an error advice, would you please, check the app, so we can use it properly

rsoficial
ベネズエラ
アプリの使用期間:8ヶ月
Metaが返信しました 2022年2月7日

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with installing the Facebook channel. I'm going to follow up with you in an email to provide you with some information that can help.

Adil | Shopify

2020年9月14日

good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good

The Next Chapter ~ Home Liquidation Services
アメリカ合衆国
アプリの使用期間:18日