レビュー (9,232)

総合評価
4.2
評価レベルごとの件数
  • 評価の65%は5つ星です
  • 評価の14%は4つ星です
  • 評価の5%は3つ星です
  • 評価の2%は2つ星です
  • 評価の13%は1つ星です
2023年7月19日

Everything was good until now. But now it happens from time to time that the data is not transferred correctly. Multiple shops are now drastically overreporting conversions. This has to have something to do with how the pixel is installed via this app. Probably counting the refresh of the order confirmation as a sale.
I am not talking about one or two conversions more, it's a 10-20x! I had 10 sales but over 100 were reported to the admanager. This seriously messes with ad delivery and interpreting data.
I'll update this review to five stars if someone fixes this problem.

liebe-leben
ドイツ
アプリの使用期間:9ヶ月
Metaが返信しました 2023年7月28日

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2020年11月6日

Very nice, 8!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Geneva Swiss uk
イギリス
アプリの使用期間:22日
2021年3月16日

Got help and support for my requests very quick and helpful. Thanks! We use it for facebook ads and our shop.

Weingut-Erbeldinger
ドイツ
アプリの使用期間:22日
編集日:2021年1月30日

its been rough with the constant changes and logging off and on. But just have to adapt to it. I thought I had the facebook app connected with my shopify store but then I had to do it all over again. And it says that i have verified my domain on the business mgr but i cant visually verify it.

Cowabunga's Savings!
アメリカ合衆国
アプリの使用期間:1年以上
Metaが返信しました 2021年2月2日

Thanks for sharing your feedback! I appreciate you powering through the setup and leaving us an honest review. You raised some issues that I'd be happy to address. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2020年12月12日

Easy to set up, just follow the flow. Hope can help to increase my sales and product exposure. Thank you.

Curvee Shop
マレーシア
アプリの使用期間:22日
2020年9月25日

Very nice experience so far with this application. Expecting everything will be going to be the best .

VigZmart
インド
アプリの使用期間:22日
2021年2月1日

Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.

Brand Dead
カナダ
アプリの使用期間:9ヶ月
Metaが返信しました 2021年2月2日

Thank you for leaving your review. As you know merchant feedback is extremely important to us so I'd like to hear more details on the issues you are currently encountering and how I can help. I will be sending you an email shortly to discuss and I look forward to hearing back. - Anna, Shopify Support

2020年10月19日

still not sure. just wanting to set up a place on facebook to show product and perhaps sell product.

Dazzling Diva SC
アメリカ合衆国
アプリの使用期間:1年以上
2021年6月19日

worst app.. this app should track better, should not kick me out so often because of "safety" and if I login to often to my new BM then fb also give a security flag.. worst app! can not recommend at all for now.. fix all those things and it should be a good app.. but men, one of the most important app being so bad, how can this happen?

Temanu
ドイツ
アプリの使用期間:9ヶ月
Metaが返信しました 2021年6月23日

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, I really appreciate it. I'm sorry to hear of the issues you've been having with staying logged in within the Facebook Channel. I'm going to check over your account and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

2020年10月9日

Great integration, simple to implement, and provides huge flexibility and scope to scale your business

CLN Coffee
イギリス
アプリの使用期間:22日