レビュー (8,306)

総合評価
4.3
評価レベルごとの件数
  • 評価の66%は5つ星です
  • 評価の14%は4つ星です
  • 評価の5%は3つ星です
  • 評価の2%は2つ星です
  • 評価の13%は1つ星です
2020年9月10日

I am using this app to help provide a more streamlined process, when promoting my products. It’s great to have one central location to achieve multiple task.

Mjlacquer
アメリカ合衆国
アプリの使用期間:5日
2020年12月6日

Rien a dire c'est excellent le service lié avec instagram est vraiment exceptionnel je suis assez confiant pour développer une bonne audience

MIROSPOTSOUND
フランス
アプリの使用期間:2ヶ月
2022年11月13日

I can't get any help, unfortunately. My account keeps getting temporarily disabled every week or so, and I cannot reach out to anybody. Reviews last for days and I never get an actual reason for the disabling. I comply with every policy, yet I still encounter issues and have nobody to ask for help from to at least find out if I am doing something wrong and what that is. On top of that, this app keeps showing me errors. Been trying to reconnect my store for the past hour and I keep getting different errors and time-outs. Really frustrating.

AmpleSonic
イギリス
アプリの使用期間:2ヶ月
Metaが返信しました 2022年11月14日

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

編集日:2020年11月24日

Found a really nice tutorial on youtube that guided me through the hole process. At the end it was fairly easy.

Carrinho.pt
ポルトガル
アプリの使用期間:4ヶ月
Metaが返信しました 2020年11月25日

Thank you for taking the time to share your experience. Glad to see you were able to set up the app! Feedback is extremely important to us, in order to help improve our app. I'll be reaching out via email shortly to see if you have any other suggestions or additional details you'd like to share. - Anna, Shopify Support

2021年10月12日

Facebook orders do not sync and integrate with the Shopify platform. Facebook confirms the order has been placed, but nothing shows up on the Shopify end. I used to love the Shopify platform, but recently it has been nothing but a nightmare. After reading hundreds of forums and spending countless hours, still no response from the Shopify support. We all would appreciate some help before we change to another platform.

28 Black USA
アメリカ合衆国
アプリの使用期間:2ヶ月
Metaが返信しました 2021年10月15日

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel, specifically the orders. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.

Adil | Shopify

2021年2月21日

i use this app because it helps me in multiple things like marketing, communicating and to do freely what i really wanna do with multiple option and can be access world wide without any restrictions.

WearStripe
パキスタン
アプリの使用期間:5日
2020年9月25日

It's been a learning experience. All things are new but seem to be easy to follow but here is a lot to learn.

AAA5Star
イギリス
アプリの使用期間:2ヶ月
2022年10月19日

The app doesn't work. It says "There was a problem with this request. We're working on getting it fixed as soon as we can." It's been several days!

TopSmile US
イギリス
アプリの使用期間:2ヶ月
Metaが返信しました 2022年10月20日

Hi there,

Thanks for your feedback, William here from Shopify. We're currently working with Meta to resolve this issue that you're facing. I understand it's been some time already without a resolution, I'll reach out to you to review your specific situation and discuss the details.

William | Marketplaces Support Specialist
Shopify

2020年9月18日

I cannot connect to Facebook Channel app but I was connected to the Facebook Shop app and everything was working well on my Facebook page. However, after deleting Facebook Shop thinking it was the cause for being unable to connect I have now lost the ability to connect on Facebook Shop and can not connect to either Facebook apps and now my business and store does not exist on Facebook!!! I need immediate assistance!!! Every time I attempt to "Install Facebook" I get the "Sorry, something went wrong" message and when I hit "Go Back" I am suddenly logged into the Facebook profile it said couldn't connect but nothing has connected to shopify and I can't put in my Facebook Pixel, Use Facebook, Create Ads, Sell products... This is catastrophic. Please Assist.

Fractured Apparel
アメリカ合衆国
アプリの使用期間:2ヶ月
Metaが返信しました 2020年9月21日

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

2023年9月23日

too many challenges setting a business account, it's very frustrating!!!

Fetch Art
カナダ
アプリの使用期間:2ヶ月
Metaが返信しました 2023年9月29日

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support