Facebook & Instagram , 4,695件のレビュー

総合評価
3.8
評価レベルごとの件数
  • 評価の62%は5つ星です
  • 評価の15%は4つ星です
  • 評価の5%は3つ星です
  • 評価の2%は2つ星です
  • 評価の16%は1つ星です
2021年2月17日

Sometimes things just dont work for some reason and then when you try again they do. a tutorial would make it beter

TheBeeKeepersHoney
ニュージーランド
アプリの使用期間:4年以上
Metaが返信しました 2021年2月23日

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2023年1月14日

When this app is working, it's amazing. However, I consistently have to uninstall, reinstall because FB/Shopify can't figure out how to update w/out causing issues for the other side. It is extremely frustrating.

Boutique Adventures LLC
アメリカ合衆国
アプリの使用期間:4年弱
Metaが返信しました 2023年5月4日

Hi There!
Thank you for taking the time to leave a review. We hope that your issue is now resolved. If you believe that your issue is still on-going, please let us know, by reaching out to support.

You can contact our support team through this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram, so we can ensure you have the best possible experience.

Thank you,
[Meta Support]

2022年2月10日

Im giving three stars becuase I can not get in touch with someone from Facebook and it is near impossible to get a response. I am really curious on the payments side of things with Facebook as the app is telling me I have to sign up with PayPal in order for my products to keep showing up through the app. On the other hand, the app is awesome and works great for small Businesses. The Marketing and everything else about it is a 4.8 out of 5. If I could just have someone reach out to me in regards to getting the payments figured out, that would be awesome.

ajresale
アメリカ合衆国
アプリの使用期間:3年以上
Metaが返信しました 2022年2月11日

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with contacting Facebook. I'm going to follow up with you in an email to provide you with some information that can help.

Adil | Shopify

2020年12月1日

I'm just not 100% sure of the changes being made. how many times will I have to change my Facebook connection in the future. This is my 3rd time.

Mush Boutique
アメリカ合衆国
アプリの使用期間:約3年
Metaが返信しました 2020年12月3日

I appreciate your feedback! Thank you for your honesty and your commitment to our platform for such a long time. Shopify is constantly looking for ways to improve the merchant experience and make their lives easier. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2021年12月30日

It works, but it does not connect to the add manager from Facebook. I Have to run it directly from Facebook.

EMIRAGEM Beauty
アメリカ合衆国
アプリの使用期間:約3年
編集日:2021年3月11日

It only worked to connect Shopify with facebook in a safari window. I tried for a week in chrome and an incognito window since support at facebook said that it would not matter and that facebook should work best in chrome. Facebook chose what picture to display of every produkt, and I have not been able to find where to change that. Facebook only display some of the produkt and not all of them. trying to send the review doesn't work either.

Tamla by Sputnes
スウェーデン
アプリの使用期間:約3年
Metaが返信しました 2021年3月13日

Thanks for taking the time to share your experience. It sounds like you are experiencing a few issues with the app and I would like to look further into this for you. I will be sending you an email to ask for more details soon. - Anna, Shopify Support

2022年12月1日

Frustrating ... I use to be able to post new items and run ads from Shopify. Now it says disconnected and I cannot add Meta posts to my marketing campaigns. Can we have the old app back?

The Passport Hustle
アメリカ合衆国
アプリの使用期間:約3年
Metaが返信しました 2022年12月2日

Hi there!

Steve from Meta here! Thank you for taking time to leave a review. I understand your frustration with the recent changes. If you would like to run campaigns on Facebook and Instagram, you will need to do so from Meta.

If you would like assistance with this and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,
Steve

2021年4月15日

Shopify works amazing with thier app but they are Unavailable for our region while some people used VPN to access thier service

GizmozTshirts
インド
アプリの使用期間:3年弱
編集日:2023年5月6日

Consider bringing back our ability to post product for marketing . It was deleting by your developer team in Nov. Being able to be synced with Facebook to post product was simple and help business promote our product effectively. have been speaking to other businesses and It has been so damaging to not have this option. It is a shame Facebook has done away with our option to connect with our customers and audience this way. It is useless to speak with support as they act as if they know nothing about Facebook or changes. have sent feedback but pretty sure ignored. You need to really bring the gap of communication with Meta and Sellers. It is important and your team seem to lose touch with us. 4 month past Update to this review: You interface now has so many issues it is unbelievable every week you are changing something and simple breaking it just stop and go back to Oct 2022 and the enhances all those feature and all operations all changes since them have been very damaging to say the lest. Even product I do not give Facebook permission to show show on my store and your support is so poor and never helps they take my request and concerns and never generate a solution. I am luck if I get a response or follow up. You got to do better asap or Facebook will lose badly

Trinity Skys
アメリカ合衆国
アプリの使用期間:3年弱
Metaが返信しました 2023年5月4日

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2021年1月19日

This app, it worked most of the time but often dropped out and i had to reconnect it to get it working

Miss Tiff Boutique
オーストラリア
アプリの使用期間:2年以上
Metaが返信しました 2021年1月20日

I appreciate you sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support