Facebook & Instagram

Not great, sometimes it's connected, other time it's not. Also I had someone from Shopify tell me the issue is because I'm in the UK and not USA as to why my products were active but not showing as active! All products do not sync - right now it's telling me that a Sync has failed but when I click it says no products to show.
Just adds an extra stress to running a small business to be honest.

This app is amazing the fact u can do about anything on this app

really good and helps with sales and a whole host of things a store could need. Highly reccomended.

How do you reach a real person??? It is IMPOSSIBLE for me to reach a human for help with my Facebook account. I've sent messages after messages just asking if someone could reach out to me to guide me to fixing the issues I am having. It has been over a year and still not one Facebook help support person contact me.

So, now my accounts in limbo. And costing me money.

Ps. I don't like TikTok really. But, easier to get customer support help there than Facebook. Which is ridiculous because of Facebook size and standing.

" If I could get Facebook customer support a half of star ⭐ I would. And that is being kind"

The Facebook & Instagram app is a fantastic tool for connecting my Shopify store with social media platforms. The setup was relatively easy, and I appreciated how the app streamlined the process of syncing my products for shoppable posts. It has definitely helped in improving my store's visibility and engagement.

However, I did encounter some challenges with product syncing. Occasionally, products would take a while to appear on Instagram, which caused some delays in running promotions. Additionally, navigating the app could be slightly more intuitive, especially for managing multiple accounts.

That said, the customer support team was helpful and responsive in resolving these issues. Overall, this app is a valuable addition to my Shopify store, and I look forward to future updates that might improve its functionality further.

Easy to use but have only just started so cannot fully judge, if it does what it says I will be very happy

If I didn't have to have it, I wouldn't. The app solves nothing, and when things (like the Meta Pixel or Conversions API) breaks, there is no point in going here and clicking about. In fact, I never open this interface, because it serves no value to my business.

Worked like a charm, pretty easy and not over complicated to put together a workable shop!

For a $trillion company this is one of the worst apps i have ever dealt with.
Support is non existent, chat is terrible - either they do not know what is going on or they send you a Help page link.
Simply put this Meta channel will not work with products that have multiple variants - like size AND color - unless you have a unique url for EVERY option
If you use an app like Globo to set up color options it will not be recognized by FB or IG shops - so i would not bother.
Also you will miss out on proper on site messaging like popups, cross sells, email collection, etc
It was a massive waste of time for me and we ended up with lots of orders for bracelets of a certain size but no leather color - so no way to know what to ship

Though my shop is still under review, this is a very good platform sync that will give my new business a good reach