Avaliações (8 234)

Avaliação geral
4,3
Pontuação por nível de classificação
  • 66% das classificações são de 5 estrelas
  • 14% das classificações são de 4 estrelas
  • 5% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 13% das classificações são de 1 estrelas
16 de novembro de 2022

Após a última atualização da Meta a integração com a aba Marketing do Shopify parou de funcionar. Não aparecem opções de criar ações de marketing dentro do Shopify. Ou seja, ficou inútil. Tentei contato com o suporte da Meta mas tudo o que recebo são e-mails enormes que muito falam e nada fazem... ficam me enrolando e não resolvem o problema. A Meta é um desserviço para o varejo, impressionante como conseguem complicar o que poderia ser simples.

Gut Gut
Brasil
Over 2 years usando a aplicação
Questão respondida por Meta 16 de novembro de 2022

Olá!

Aaron aqui com Meta! Obrigada por teres tirado tempo para deixar uma resenha. Gostaríamos de saber mais sobre a sua experiência com a aplicação Facebook & Instagram e fornecer-lhe qualquer ajuda que possa precisar.

Se desejar assistência, por favor contacte-nos através da nossa equipa de apoio comercial (https://www.facebook.com/business/help), para que possamos assegurar-lhe a melhor experiência possível.

Agradecemos-lhe,
Aaron

11 de outubro de 2022

Facebook is constantly rejecting my products saying that if violates policy although I am a licensed retailer for everything I put in my shop. Also, there is no way to appeal FB’s reasoning for rejecting the product

Rustic Charm Decor & Boutique
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por Meta 12 de outubro de 2022

Hi there!

Ashley here with Shopify! Thank you for your time in giving us your feedback. I understand that having your products disapproved can be frustrating. This is highly dependent on Facebook, which means we at Shopify do not have a hand in getting these products approved. However, I will be reaching out to you shortly to understand what is happening and provide you with necessary resources.

I look forward to chatting with you soon!

Ashley | Shopify Support

26 de março de 2021

This channel repeatedly told me my products and shop was approved, but when I went to the Shopify Commerce Center, that was not true.

Dogwood Harbor
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por Meta 29 de março de 2021

Hey there! Thanks for your feedback - we are always looking for ways to improve the functionality of our app for current and future merchants. I’ve sent out to an email to you and hope to hear back from you soon. - Jake, Shopify Support

12 de setembro de 2022

I give it a 1 because it did not bring me in any sales and it has so many restrictions that my small business did not qualify for some of the apps connected to it.

Prantzn with Peaches Jewelz
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por Meta 13 de setembro de 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that this app did not prove to be beneficial for your shop. I'm going to follow up with you over email to open up the lines of communication in case you an interested in using the app moving forward.

Charlotte | Shopify

19 de julho de 2022

i can't create audience sale campaign i won't let i set the daily cost it but tell me error. i have tried but doesn't work

Yniguesinc
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por Meta 28 de julho de 2022

Hi there!

Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. From the error I see in your Shopify admin, the issue you're facing with creating a Facebook Marketing activity stems from settings within Meta Business Suite that need to be changed by Facebook. I've sent you an email to connect and offer further support.

Vance | Shopify Support

Editado a 19 de janeiro de 2023

Facebook and Instagram did not integrate into Shopify at first go, so what to do, when Shopify page for integration to Facebook and Instagram is totally blank???

TabletCafe.dk
Dinamarca
Almost 2 years usando a aplicação
Questão respondida por Meta 4 de maio de 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2 de maio de 2022

Until they fix the issue with only posting one picture, this app is useless. I get countless messages a day asking for more pics than they're seeing on FB/IG, and I have to direct them to my website. So, what's the point of having this channel at all???

Beauty Bird Vintage
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por Meta 4 de maio de 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with only posting one picture. I'm going to look into this further and follow up with you in an email to open up the lines of communication here.

Jason | Shopify

12 de março de 2022

I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?

Fleurane.ro
Roménia
Over 1 year usando a aplicação
Questão respondida por Meta 14 de março de 2022

Hey there,

Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further with you.

Ashley l Shopify

21 de abril de 2021

Would be good, but instead sends notifications to followers of new items add to Facebook shop for no reason. I cannot turn this feature off and i feel this is affecting how my followers view our brand.

HomeAO
Reino Unido
Over 1 year usando a aplicação
20 de setembro de 2020

I create a new page because i changed my phone number and no access to my old page its a big shame and not suuport from facebook

Nature & Dimension
França
Over 1 year usando a aplicação
Questão respondida por Meta 21 de setembro de 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support