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Its a headace facebook is going to dies as its not focusing on its services anymore plz fix the issues everytime i try to connect my pixel account there is alwas an error message saying plz try again something went wrong
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
Absolutely terrible support. No matter if you follow the policies, you are bound to get your ad account disabled and then there's no telling when you will get your account reviewed. NO CUSTOMER SUPPORT WHATSOEVER!! Your ad creatives will get taken down, re allowed and then get taken down again. An absolute nightmare in the best of times. So many problems, but they have the market share so they don't bother taking care of the advertisers on the platform. I would give a zero star rating if i could!!!!!! Just check on social media and you will see that the problems i have experienced are very widespread. HAVE BETTER CUSTOMER SUPPORT!!!
Thanks for taking the time to leave a review. That certainly sounds like very a stressful experience. When it comes to Facebook ad account eligibility and ad approval, it is determined solely by Facebook so I'd like to share resources on how you can contact them for support. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
The second time I've opened this app my account was locked and when I've tried to unlock it, I've never received the email with the code.. and my mail is correct. I've tried for days! How can I do!
Hello,
William here from Shopify support. The Facebook channel by Shopify does not request a code upon opening the channel and this appears to be something related specifically to your unique situation. I'll reach out to you over email to discuss further please look out for my email.
William | Shopify Support Specialist
Because of this application I have been banned in the Facebook shop commerce , it adds products automatically
Thank you for your feedback. I can certainly see how this is not the ideal experience. We have no insight as to why accounts are restricted, so I'd like to make sure you have the resources you need to reach out to Facebook for more information. I'd also like to hear more about the product sync issue you were encountering. I will be reaching out via email. I look forward to hearing back soon. - Anna, Shopify Support
I see that this is a common problem when I tried to link to Fb and it blocked me. Now I don't have an access to my personal account or business account and I can't find a way to get back on.
Hey there! Thanks for taking the time to leave a review. While we don't have oversight on Facebook's accounts here at Shopify I've sent along an email with some resources for you to look at to get this resolved. Hope to hear back from you! - Jake, Shopify Support Specialist
usless plugin. not attaching on shopify store
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I removed the Facebook app because it wasn't working. Now I am unable to reinstall — it simply says there's an error and to return to the dashboard.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
very hard to use no support
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
The Facebook Marketing is not working.. Getting Error "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes."
Hey there,
Thomas here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.
Thomas l Shopify
So far it's useless, one problem after another and no one can help it seems, it's unfortunate cause I'd like to be able to use it
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support