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We have NOT been able to successfully add our store to IG and FB it says we ARE approved -- HELP! hmm what is the issue???
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Unfortunately it's not working right. If you have more than 1-2 and more sites in FB and using more features. This app make problems and it's not possible to finish the app the right way (like only what you need) and prepare only for one shop. The GDPR regulation it seems to make this app more difficult. The app looks good and the features are in the positive way, but something is not working right... also I have some other problems with my shop in facebook...
Thanks for taking to time to share your experience. It sounds like you have been encountering a few issues while try to set up the app. I'd like to hear more about the errors you are currently facing to ensure you are getting the most out of the app, so I'll be sending you an email shortly to discuss. - Anna, Shopify Support
This app is attaching to the wrong shopify store. It is for renters-rehab.myshopify.com. I was advised by support to add its DNS code to the shop it is currently attached to. That has made the problem. worse because its now. embedded in the code of both stores.
Hi there,
William here a support specialist with Shopify. I see that you've had some trouble with the Facebook channel, since your request includes some details specific to your situation I'll reach out to you via email to ensure we can help you resolve this.
William | Shopify Support Specialist
We needed to reinstall the app, and we got a "there's not page at this URL" error. After spamming the Add button a dozen times, it finally went through.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you were facing when trying to install the channel. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see how I can help you out.
Robyn | Shopify
this app will not allow me to sync my business page from IG to shopify. My products have been approved and yet for some reason Facebook Meta is not syncing my products. I am missing out on potential customers because of this. Every time I try to reconnect the instagram an issue has occurred. Both instagram and facebook have been giving business store issues. This is unacceptable and unfair. All of my products are from a drop shipping supplier. In which they are legal and meet all requirements according to the guidelines. So what is the real issue?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Connecting my shop to Instagram via Facebook has to be one of the most time-consuming and annoying processes I have ever done.
Hi there!
Paola here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app, we truly appreciate it!
I can definitely sympathize with your efforts and time spent on connecting the platforms. Facebook requires very specific permissions for you to be able to connect your accounts to Shopify. I will be reaching out to you shortly with more details and to make sure you are receiving the assistance you need during the process.
Talk to you soon!
Paola | Shopify
Does not work for Instagram only work on Facebook.
Also when adding a schedule for ads it does not close on the end date and ad keeps on running. Have to manually go and stop the ad.
Hi there,
My name is William a support specialist with Shopify. I see that you've used our Facebook app from India for use with Facebook Marketing as commerce accounts on Facebook are unavailable in India. Our app does focus on creating ads for Facebook, Instagram ads were not included as a feature. I'll reach out to you via email to provide you more information about your comments. Thank you for leaving this review to reflect your experience.
William | Marketplaces Support Specialist
Shopify
The app does not work with other gateways like Mollie. No purchases are tracked.
Also there are a lot of problems with the API sometimes. One day there is tracked 30% too much, one day 50% too less. Please fix this!
Hey there,
Charlotte here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggle you have been facing regarding your payment gateways, and tracking your events on Facebook. I'm going to follow up by email to open up the lines of communication and help where I can.
Charlotte | Shopify
The problem w/ this app is when you deny the juices and food I sell there is no one to communicate.
Thank you for your review and sharing your feedback. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to share resources on contacting Facebook to appeal not approved products, and will be in touch by email shortly to provide further details. - Veena, Shopify Support
Good app. Easier to use. Connects to accounts by a click, faster and better for website mobile users.
Thanks for sharing your feedback! We appreciate the kind review. I’ve sent out an email to you and would love to hear more about your goals for the app and assist in anyway that I can. I look forward to your reply! - Jamilah, Shopify Support