Facebook & Instagram

l'application est incapable d'associer shopify à mon compte meta business, cela fait 2 jours que je verifie, mes niveau d'autorisation, du coté meta tout est OK, mais shopify que dire ....

Facebook & Instagram App — Meta Shop not functional for EU-based businesses (missing in-app warning)

I am writing to report a significant issue affecting EU-based Shopify merchants using the Facebook & Instagram app.

When an EU-based store sets up the Meta Shop through the Shopify app, the setup process completes successfully and product tagging on Instagram becomes available. However, the Meta Shop storefront itself is inaccessible to visitors due to conflicts between Meta's Shop logic and EU regulations (likely related to the Digital Markets Act). Customers who click the "View Shop" banner on tagged Instagram posts are directed to a "Content Not Available" page.

This creates a serious trust issue for merchants, as potential customers see an error message when attempting to view their shop. Furthermore, the "View Shop" banner cannot be removed or hidden.

After consulting with Meta's support team, I was informed that EU-based businesses are currently unable to operate a functional Meta Shop storefront. This appears to be a known limitation, yet there is no warning or notice within the Shopify Facebook & Instagram app to inform EU merchants of this before they invest time in the setup process.

My request: Please add a clear, prominent warning within the Facebook & Instagram app for EU-based stores, advising them that the Meta Shop storefront feature is not currently functional due to regulatory constraints. This would save EU merchants significant time and prevent damage to their brand credibility.

I spent approximately two days troubleshooting this issue before receiving clarification from Meta's support team. I believe many other EU merchants are facing the same problem.

Thank you for your attention to this matter.

Si vous voulez payer pour d'autres publicités (qui ne sont pas les vôtres) alors go! Sinon, confiance morte, Méta fait des modifications non autorisé dans vos publicités ou alors ne sont pas capable de sécuriser leur applications (évidemment on va me reprocher des erreurs de sécurité de mon coté, mais non). De plus, les campagnes sont fainéantes, elles performent bien au début, puis un bon temps mort, pour bien prendre de l'argent. Les facturations sont complètement opaques, vous ne savez pas si vous payez pour un service efficace ou pas, ou pour quelqu'un d'autre. Faite une pause dans une campagne de pub, réactivez la et vous aurez une bonne efficacité de retour, mais que pour un temps...

Absolutely do not allow this app to create a Facebook Business Portfolio for you, especially if you already manage multiple ad accounts. It will create one automatically, violating Facebook's terms for Business Portfolios (which is ironic since this is their official Shopify app), then they will restrict your account, and you won't be able to run ads. Nor will you be able to fix it by deleting the portfolio and creating a new ad account.

nao funciona , demora a abrir , um desespero de app

The app helps connect Shopify products to Facebook and Instagram, but setup can sometimes feel confusing for new users. Product sync is useful, and the sales channel integration is powerful once connected. Clearer navigation and easier business asset management would make the experience much better.

Awful. Tons of bugs. Won't load half of the time. Meta you need help in a lot of ways. Settings up ad campaigns couldn't be more of a disaster. I can't even uninstall and reinstall this app to get my pixel working. My pixel is suddenly not 'firing'. Pretty sad.

Facebook and Instagram have been very helpful for growing my business. The platforms make it easy to reach new customers, promote products, and build a strong brand presence. I especially like the advertising tools and how simple it is to connect with my audience through posts, stories, and messages. Overall, it’s a powerful and reliable app for any business looking to expand online.

this app needs to be updated. It doesnt allow you to change your fb or ig page login once its on one page. so its not allowing me to switch btw my different profile accounts. Meta all together needs a lot of updates. just over this whole app and its blocking me from getting more money. I see why it has 3 stars it sucks simple

Es de una ayuda incalculable, aunque hay que invertir tiempo...como todo