Avaliações (5 560)

Avaliação geral
4,1
Pontuação por nível de classificação
  • 64% das classificações são de 5 estrelas
  • 14% das classificações são de 4 estrelas
  • 5% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 15% das classificações são de 1 estrelas
24 de outubro de 2020

Facebook with Shopify working together allowed me to create a business Facebook page that will enable me to create advertisement for my online store.

FGV Nutrition
Estados Unidos
8 months usando a aplicação
31 de outubro de 2022

we get the following error "Sorry, something went wrong" same like other users, can your help us to solve this problem too

femalecorner2022
Egito
8 months usando a aplicação
Questão respondida por Meta 3 de novembro de 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

10 de julho de 2023

This application has not been a positive experience and has consumed a considerable amount of time. Despite attempting to resolve issues related to connectivity and verification for over 10 days for now, the problems have only worsened with time. Recently, there was an attempt to start over by disconnecting from Shopify, but this resulted in a complete disconnection of the catalog, making it impossible to reconnect. The app claims that the asset is already connected and directs the user to the commerce manager, which provides conflicting information about the connection and rejections. Numerous attempts have been made to connect, but there is no one to contact for assistance and no response to messages. This is frustrating as I still not authorized or verified on Facebook or Instagram. It is recommended that others avoid this app and focus on their website and email list instead.

WAKANDA
Egito
8 months usando a aplicação
Questão respondida por Meta 18 de julho de 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

8 de março de 2021

Hi
I hope I managed to change the configuration to Api, since pixel is not gonna work as it used , with the issue with Apple new private policies love facebook ads
thanks

KARISHOP2020
Uruguai
8 months usando a aplicação
2 de abril de 2021

Incredibly straightforward to do everything from connecting Facebook and Instagram to selecting data usage and sharing settings. Have had to do this process manually before, and doing it this way is a huge timesaver.

Neela Collective
Estados Unidos
8 months usando a aplicação
7 de dezembro de 2020

I just downloaded, but easy to use so far. I did like that it helped me manage customer interaction in one place.

Mary Anne's Hallmark
Estados Unidos
8 months usando a aplicação
29 de janeiro de 2021

I new to the channel, it's has a lot of valuable information. This sell is especially important to get your or Brick and Mortar store off to a good start.

BluuChipp
Estados Unidos
8 months usando a aplicação
2 de dezembro de 2021

This app is attaching to the wrong shopify store. It is for renters-rehab.myshopify.com. I was advised by support to add its DNS code to the shop it is currently attached to. That has made the problem. worse because its now. embedded in the code of both stores.

PoshFancy
Estados Unidos
8 months usando a aplicação
Questão respondida por Meta 5 de dezembro de 2021

Hi there,

William here a support specialist with Shopify. I see that you've had some trouble with the Facebook channel, since your request includes some details specific to your situation I'll reach out to you via email to ensure we can help you resolve this.

William | Shopify Support Specialist

13 de dezembro de 2020

This app has given me nothing but problems. And, has had me waiting for a "standard review of up to 4 weeks" since November 16th.... In Shopify everything is active and ready to go. But in Facebook Commerce manager the message is totally errors. Saying info is missing from just about every line. Title, Description, price, etc etc. I don't find it user friendly at all

Kado Kara Gifts
Reino Unido
8 months usando a aplicação
Questão respondida por Meta 14 de dezembro de 2020

Thank you for taking the time to share your experience. The errors you are seeing in your Facebook Commerce Manager certainly sounds important to get resolved. I would like to get in touch with you to learn more about the issues you are currently encountering so I can provide you the proper next steps to take. I will be sending you an email shortly and hope to hear back soon. - Anna, Shopify Support

3 de setembro de 2020

Way easier to set up than the previous channel! Highly recommended for any store connected to a Facebook Page.

Urbanni Boutique
Estados Unidos
8 months usando a aplicação