Facebook & Instagram

EASY TO USE THANKS. I am a marketer so this app makes it very easy to connect these pages without coding and hassle.

My collections are not visible in facebook shop at all but all products are. Struggling to fix it!
Earlier facebook page shop was perfect.

I can't install the app properly small app have better customer service.... 48 hours to have a reply ?

I'm not sure of the benefits of using Facebook channel app. Needs more explanation. Thank you for asking

If I can, I must grade it zero star. Facebook & Instagram do not provide any technical support. You have to solve all problems by yourself. Please be aware of this before installing any Facebook and/or Instagram app as your sales channel.

I thought it was really easy to set up and configure. I will be trying to run some holiday ads with it for Black Friday this year, so hopefully that works out!

Before it was a great app, but now it is not. Not support anything but only sync of product catalog to facebook, even can't share product cards in messenger anymore.

I loved that it walked me through it step by step and explained what it was needing or wanting to do and imported all my info so I only needed to make decisions and take actions to setup connection versus having to connect everything myself.

If I can give minus stars I will.

The support and service are so bad that the only thing those CS reps care are to close the case ASAP instead of helping you to actually solve the issue. I had an issue with the business account, the CS reps kept changing and every time there was a new reps I had to explain everything all over again and it's literally without any progress or solve my business account issue or whatsoever and they just closed the case because the case was more than 48 hours! At the end I figured out myself to fix the account issue.

And now, I am stocked in the process of verify my business despite by providing all the legal documents to them they kept asking for more info, seriously?! What more company legal info you will need to verify a company? Company registration document, check! But No from FB. Company Bank Account Statement, Check! But No from FB. Company Director's resident document, Check! But No from FB!

I tried to contact FB to figure out this matter for too many times, but no answer no feedback, VERY typical FB, bad service, poor product, simply don't care individual merchants.

This is a great platform for professionals and entrepreneurs and those who are learning like me. thanks