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Setting up my Facebook channel was simple and straight forward. We however encountered a problem setting up Instagram.
Easy to install and easy to use. Love the interface and help which is provided to ensure my store looks on point.
When this app is working, it's amazing. However, I consistently have to uninstall, reinstall because FB/Shopify can't figure out how to update w/out causing issues for the other side. It is extremely frustrating.
Hi There!
Thank you for taking the time to leave a review. We hope that your issue is now resolved. If you believe that your issue is still on-going, please let us know, by reaching out to support.
You can contact our support team through this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram, so we can ensure you have the best possible experience.
Thank you,
[Meta Support]
todo fantastico, esta aplicacion es increiblemte esencial para el correcto funcionamiento de tu tienda web.
Easy to use, instructions were simple. I like the overall experience of how the shop and Facebook will integrate and bring in more clients.
Very bad, there is always the problem of facebook detection error
The credit card information is sent to facebook, and it is impossible to judge whether the purchase event and api are duplicated, resulting in low advertising efficiency...
很糟糕,一直存在facebook檢測錯誤的問題
一下信用卡資訊傳送給facebook,一下購買事件和api重複無法判斷,讓廣告變的效益非常差....
Works well for my website gocrossbow.com. Pretty basic to set up and use. Doesn't effect website speed very much.
I can't use it as intended because they hate TikTok or something??? There could be other reasons but they do not provide specific examples.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Pour le moment l'utilisation de cette plateforme pour vendre en ligne ça passe à merveille.
facile à utiliser, très claire.
I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this.
Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.
Hello!
Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps.
I look forward to chatting with you!
Paola | Shopify Support