Facebook & Instagram , 4 688 avaliações

Avaliação geral
3,8
Pontuação por nível de classificação
  • 62% das classificações são de 5 estrelas
  • 15% das classificações são de 4 estrelas
  • 5% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 16% das classificações são de 1 estrelas
17 de março de 2021

I can't even download this app, it's just showing the URL is wrong, it should be fixed as soon as possible.

Itzus Collections
Estados Unidos
About 1 month usando a aplicação
Questão respondida por Meta 18 de março de 2021

Thank you for taking the time to share your feedback. It sounds like you are experiencing some issues with assessing the app. I'd like to look into this further for you so I will be sending you an email shortly to ask for more details. - Anna, Shopify Support

10 de janeiro de 2021

Had to come out of the app to look up my shop name because I have another url over the top of it and couldn’t remember the original. The two could be linked

Windy Arbour Farm Shop
Reino Unido
3 months usando a aplicação
Questão respondida por Meta 11 de janeiro de 2021

Thank you for taking the time to leave a review. Merchant feedback is extremely important to us so I'd like to hear more details on your experience and the suggestion you have shared. I will be sending you an email soon. I look forward to hearing back. - Anna, Shopify Support

29 de outubro de 2021

the app doesn't sync and Shopify customer service is sh*t. this specialty team they speak of doesn't exist. complete waste of my time

praterapparel
Estados Unidos
About 1 month usando a aplicação
Questão respondida por Meta 1 de novembro de 2021

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify

13 de janeiro de 2021

I consider Shopify to be essential for the development of my business. I would like it to be better implemented in Romania

Senior Suport
Roménia
4 days usando a aplicação
27 de janeiro de 2021

The app is super easy, straightforward and quick to set up. My sales channels were connected in no time at all and I don't know why it took me so long to start this process. Way easier than I expected.

StylWed
Estados Unidos
4 days usando a aplicação
3 de junho de 2021

It is very frustrating, Instagram approved my store but shopify keeps saying that it is not eligible, nobody gives me an answer, everything is message circles with nothing clear, without a solution I have days with the problem and nobody solves

Wei Joyeria
México
About 1 month usando a aplicação
Questão respondida por Meta 7 de junho de 2021

Hey there! Thanks for taking the time to leave your feedback. I know there's a lot of moving parts to the world of e-commerce and I've sent you an email to help you with the next steps to getting this cleared up. Looking forward to hearing from you! | Jake, Support Specialist

Editado a 9 de fevereiro de 2021

This was a very straight forward process to follow. Easy to follow directions I would recommend everyone use this method.

CargoWinds
Estados Unidos
About 2 months usando a aplicação
21 de novembro de 2020

use esta app pra la integra del pixel ufff fantastico me gusto mucho muchisimo deverdad estoy feliz creeme gracias otra vez ,ojala que viene mas actualizaciones pronton

RABEPAM
Chile
About 2 months usando a aplicação
29 de dezembro de 2021

I tried accessing multiple times this feature, but all the time it shows am ineligible for this. Worst experience ever.

Kidbea
Índia
About 1 month usando a aplicação
Questão respondida por Meta 29 de dezembro de 2021

Hi there,

My name is William from Shopify support. Thank you for taking the time to review our app, I see you've had a poor experience. I'd be happy to reach out to you to resolve this based on your personal account settings to get the app working for you moving forwards. Please look out for my upcoming email.

William | Shopify Support Specialist

21 de fevereiro de 2022

If I could give Facebook a zero or negative number I would. I know it won't matter to them what is said here but this has to be conveyed. They awarded me a $400 ad credit for my Shopify store. Thought wow, that's really cool. Started to use it, and was $6 into it, when they suspended my Facebook account. But that's just the beginning. While under suspension (and not able to access my account) they decided to remove the ad credit. But not only did they remove the credit, but they also charged me $75 and $164.84. Of course, support won't answer any requests. That's Facebook, the King of being the worst customer service. Called my bank to see what could be done and the only thing I could do was replace the card I had given them (and many others online to pay for things). That was the only way to stop future charges from being assessed. I will NEVER use Facebook again. Not that they care but talk about UNETHICAL business practices. Facebook is the KING of them. Absolutely the worst app!

Personalized Gift Outlet
Estados Unidos
About 1 month usando a aplicação
Questão respondida por Meta 24 de fevereiro de 2022

Hey there,

Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience with Facebook's ad credit. I'm going to follow up with you with an email to open up the lines of communication, so that I can provide your feedback to my team and assist where I can.

Nate l Shopify