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Update: The 'Meta Team' responded to my review with a link that does not work. I'm leaving my review as a 1 star.
When I linked this app to my account Facebook disabled my business account. I sent in everything they requested and immediately got denied. Now, I have no way to appeal, and no way to speak to anyone about it. I also cannot disconnect the stores because I have to verify the information in review, which I cannot do because I have to log into my Facebook business account which got disabled.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Terrible. After a wild goose chase with increasingly insane requirements to connect my shopify store to my company instagram my FB account was flagged and locked. To request a review a captcha page populates except that you can't scroll to the bottom of the page to click the submit button so no review. Just a block that will turn into a ban because they have 0 meaningful UI design.
These absolutely bonkers sentences are actually displayed as the supporting reasons they have blocked my account: "We used technology to detect this violation and technology to carry out this decision. Further violations of our Advertising Standards may result in your account being disabled or restricted."
Inconvenient, difficult, and with no level of customer service Meta Facebook and instagram are terrible.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
problem in looping store with facebook for pixel kindly help
Vergognatevi, assistenza inesistente per un azienda che con facebook ci lavora.
Ciao!
Grazie per aver dedicato del tempo per lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione.
Contatta il nostro team di supporto aziendale tramite questo link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Possiamo contattarti direttamente e assicurarci che tu abbia la migliore esperienza possibile.
Grazie,
Supporto Meta
1. NO Support. I have reach out numerous times, no response.
2. You are required to use Shopify Payments. Why? Kickbacks?
I just wanted to be able to sell on Facebook and Instagram without issues. If you are wanting simplicity, this is NOT the app for you.
necesito solución a un problema que tengo al respecto de la conexion de catalogos, me pueden colaborar al respecto mi correo es produccionaudiovisual@gmail.com y mi numero de telefono es +57 3125137930
¡Hola!
Gracias por tomarse el tiempo para dejar una reseña. Nos disculpamos por las molestias causadas y nos gustaría ayudarle con una resolución.
Comuníquese con nuestro equipo de soporte comercial a través de este enlace: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Podemos comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
Meta soporte
Useless customer support, unable to connect my shopify to it, and when I DID go through all the account verification it BRICKED MY BUSINESS ACCOUNT FOR "Fraudulent activity" THAT IT FORCED ME TO DO
Hi There!
Thank you for taking time to leave a detailed review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can continue supporting you directly and ensure you have the best possible experience.
Thank you,
Meta Support
The whole thing seems pointless when Facebook tells me I can't have a Facebook shop in my location. So what is the point of importing my catalogue from Shopify to Facebook?
Trying to connect my account from last 4 days, even its connect but not showing any products on my Facebook page, kindly help, Subhanbhatkar@gmail.com
Je n’arrive pas à mettre en ligne mon application
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