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Easy to connect and product placing from shopify to facebook. The response and analysis could be improved by implentation of the shopify dashboard.
Easy to use. User friendly. A bit complicated to know which account to use, but it works. I used it to create a shopify eshop.
0 customer support. Have me going in circles and no resolve!! for such a massive digital platform the technical and program support is extremely poor. Over 48 hours and can not get 1 representative to complete or solve one task. I've lost confidence in their ability to get my business started let alone pay money for marketing and advertising. they are delaying my success and wasting my time, money and energy.
Hi there,
My name is William and I work with Shopify Support. I see that you're trying to get support with the Facebook channel and I'd be happy to help you get this support so I'll reach out to you directly with an email followup.
William | Marketplaces Support Specialist
Shopify
We need to change the facebook account that is set up with to a new account because the owner of the fb page is no longer with us and we can't find anywhere to do that. Shopify doesn't know either so now we can't run ads.
Hi there,
My name is William from Shopify's marketplaces support team and I first want to thank you for leaving feedback with our app. It's always important for us to see the current issues facing our merchants that lead to leaving a review. Since your request makes reference to your specific account information I'll reach out to you in a separate followup email so that we can resolve this.
William | Marketplaces Support Specialist
Shopify
technically. I didn't want to have to do this, but I guess it's necessary, unless I've been mistaken
Bad experience because this app didn't work on my Shopify Bad experience because this app didn't work on my Shopify
Hi there,
Thank you for taking the time to review the Facebook app, we're sorry that you had a bad experience with the app. I'll reach out to you to get Facebook working for your store.
William | Marketplaces Support Specialist
Shopify
The second time I've opened this app my account was locked and when I've tried to unlock it, I've never received the email with the code.. and my mail is correct. I've tried for days! How can I do!
Hello,
William here from Shopify support. The Facebook channel by Shopify does not request a code upon opening the channel and this appears to be something related specifically to your unique situation. I'll reach out to you over email to discuss further please look out for my email.
William | Shopify Support Specialist
It was an easy process to set up and I liked that each step was clearly labelled but it was still confusing knowing what I was actually setting up along the way and what I was agreeing to. I did feel a little pressured into clicking yes for everything
Thanks for sharing your feedback! Glad to hear that you found the process easy! I'd love to talk more about the parts that were confusing for you. I've sent out an email to you, I hope to hear back from you soon! - Abdalla, Shopify Support
It's a little hoop-jumpy but that's on the FB side. Shopify's side was far better in terms of UI/UX.
Because of this application I have been banned in the Facebook shop commerce , it adds products automatically
Thank you for your feedback. I can certainly see how this is not the ideal experience. We have no insight as to why accounts are restricted, so I'd like to make sure you have the resources you need to reach out to Facebook for more information. I'd also like to hear more about the product sync issue you were encountering. I will be reaching out via email. I look forward to hearing back soon. - Anna, Shopify Support