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just installed the app, haven't had a chance to explore all the features. I'll get back to you with an update.
I created a FB account for this new store a month ago and it still won't show on the list of FB pages I own. I check every few days.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. It sounds like you just need to set the correct permissions with Facebook's tools. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
Impossível de compreender essa nova atualização que se tornou ainda mais burocrática e simplesmente impede que nós possamos anunciar facilmente como era antes.
Olá!
Aaron aqui com Meta! Obrigado por teres tirado tempo para deixar uma revisão. Gostaríamos de saber mais sobre a sua experiência com o Facebook & Instagram App e fornecer-lhe qualquer ajuda que possa precisar.
Se desejar assistência e ainda não tiver contactado, por favor contacte-nos através da nossa equipa de apoio comercial (https://www.facebook.com/business/help), para que possamos assegurar-lhe que tem a melhor experiência possível.
Agradecemos-lhe,
Aaron
i am pleased with the momentum im getting on my online store i am getting more orders advertising on fb
Consider bringing back our ability to post product for marketing . It was deleting by your developer team in Nov. Being able to be synced with Facebook to post product was simple and help business promote our product effectively. have been speaking to other businesses and It has been so damaging to not have this option. It is a shame Facebook has done away with our option to connect with our customers and audience this way. It is useless to speak with support as they act as if they know nothing about Facebook or changes. have sent feedback but pretty sure ignored. You need to really bring the gap of communication with Meta and Sellers. It is important and your team seem to lose touch with us. 4 month past Update to this review: You interface now has so many issues it is unbelievable every week you are changing something and simple breaking it just stop and go back to Oct 2022 and the enhances all those feature and all operations all changes since them have been very damaging to say the lest. Even product I do not give Facebook permission to show show on my store and your support is so poor and never helps they take my request and concerns and never generate a solution. I am luck if I get a response or follow up. You got to do better asap or Facebook will lose badly
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
What I did not enjoy about this app is that it's completely and utter useless. Won't connect. After trying a 100 times from different browsers and checking if my business page settings was ok, I checked the app in app store to see if someone had experienced similar issues. Indeed they had. For weeks. If your integration don't work, please have the decency to notify us or take it down until the issues are fixed.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the connecting to the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
Great app. I would improve the user experience while creating campaigns but the rest is fine. Segmentation is super acurate.
Instructions are clear and easy to follow for setting up your business. I'm excited to start selling
I liked the style and flow of this channel looks like alot of improvements. My facebook page looks great!
I like this app because it is user friendly for someone who isn’t tech savvy. I would recommend this channel for anyone that is looking to advertise their products on facebook.