Avaliações (8 725)

Avaliação geral
4,3
Pontuação por nível de classificação
  • 66% das classificações são de 5 estrelas
  • 14% das classificações são de 4 estrelas
  • 5% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 13% das classificações são de 1 estrelas
29 de outubro de 2021

the app doesn't sync and Shopify customer service is sh*t. this specialty team they speak of doesn't exist. complete waste of my time

praterapparel
Estados Unidos
Aproximadamente 1 mês usando a aplicação
Questão respondida por Meta 1 de novembro de 2021

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify

3 de junho de 2021

It is very frustrating, Instagram approved my store but shopify keeps saying that it is not eligible, nobody gives me an answer, everything is message circles with nothing clear, without a solution I have days with the problem and nobody solves

Wei Joyeria
México
Aproximadamente 1 mês usando a aplicação
Questão respondida por Meta 7 de junho de 2021

Hey there! Thanks for taking the time to leave your feedback. I know there's a lot of moving parts to the world of e-commerce and I've sent you an email to help you with the next steps to getting this cleared up. Looking forward to hearing from you! | Jake, Support Specialist

29 de dezembro de 2021

I tried accessing multiple times this feature, but all the time it shows am ineligible for this. Worst experience ever.

Kidbea
Índia
Aproximadamente 1 mês usando a aplicação
Questão respondida por Meta 29 de dezembro de 2021

Hi there,

My name is William from Shopify support. Thank you for taking the time to review our app, I see you've had a poor experience. I'd be happy to reach out to you to resolve this based on your personal account settings to get the app working for you moving forwards. Please look out for my upcoming email.

William | Shopify Support Specialist

21 de fevereiro de 2022

If I could give Facebook a zero or negative number I would. I know it won't matter to them what is said here but this has to be conveyed. They awarded me a $400 ad credit for my Shopify store. Thought wow, that's really cool. Started to use it, and was $6 into it, when they suspended my Facebook account. But that's just the beginning. While under suspension (and not able to access my account) they decided to remove the ad credit. But not only did they remove the credit, but they also charged me $75 and $164.84. Of course, support won't answer any requests. That's Facebook, the King of being the worst customer service. Called my bank to see what could be done and the only thing I could do was replace the card I had given them (and many others online to pay for things). That was the only way to stop future charges from being assessed. I will NEVER use Facebook again. Not that they care but talk about UNETHICAL business practices. Facebook is the KING of them. Absolutely the worst app!

Personalized Gift Outlet
Estados Unidos
Aproximadamente 1 mês usando a aplicação
Questão respondida por Meta 24 de fevereiro de 2022

Hey there,

Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience with Facebook's ad credit. I'm going to follow up with you with an email to open up the lines of communication, so that I can provide your feedback to my team and assist where I can.

Nate l Shopify

Editado a 1 de dezembro de 2020

NOTHING BUT PROBLEMS WITH FACEBOOK. I NOW OFFICIALLY HATE FACEBOOK. WASTED SO MUCH TIME WITH THESE BOZOS. The app developer responses are robotic as they are same for every piss poor review. I'm just going to completely disconnect from SHOPIFY ALL TOGETHER. Im sick and tired of wasting time and MAKING NO MONEY.

ShopMyDecor.com
Estados Unidos
Aproximadamente 1 mês usando a aplicação
Questão respondida por Meta 2 de dezembro de 2020

Thank you for taking the time to leave your review. Your feedback is extremely important to us. I would like to get in touch with you to learn more about the issues you are currently facing. I will be sending you an email shortly and hope to hear back soon. - Anna, Shopify Support

4 de novembro de 2022

I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure Facebook (pixel), it just returns the error "Sorry, something went wrong.
We're working on getting this fixed as soon as we can."

dmgwellness2019
Estados Unidos
Aproximadamente 1 mês usando a aplicação
Questão respondida por Meta 4 de novembro de 2022

Hi there!

Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Best regards,
Steve

30 de setembro de 2020

This will not work on a Shopify Lite plan ($9/month) which is exactly the plan we chose specifically to sell through Facebook and instagram. This channel has replace the Facebook Shop channel, which DID work on the $9 plan, but alas, that is no longer available on the app store. Good bye Shopify account, uninstalling.

Divine Dogs Shop
Austrália
Aproximadamente 1 mês usando a aplicação
Questão respondida por Meta 1 de outubro de 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

16 de maio de 2023

Hola, estoy intententando conectar la aplicación a mi cienta de Facebook pero inmediatamente sale un error y no puedo avanzar, he desistalado la app varias veces pero siempre sale lo mismo....como debo proceder para poder realizar correctamente la instalación y poder empezar a trabajar?

Ecomzone Colombia
Colômbia
Aproximadamente 1 mês usando a aplicação
Questão respondida por Meta 22 de maio de 2023

¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

Gracias,
[Metasoporte].

4 de outubro de 2022

No funciona! Cuando intento abrir el canal y conectar mi cuenta, me envía a esta dirección https://business.facebook.com/out_of_scope_redirect/?in_business_subdomain=1#_=_ En la pantalla sólo un mensaje:
"Este contenido no está disponible" Simplemente, no funciona

dshoppingclub
México
Aproximadamente 1 mês usando a aplicação
27 de junho de 2022

worst experience ever trying to set this up. after talking to multiple people from facebook and shopify still cant set up

House Twenty Two
Estados Unidos
Aproximadamente 1 mês usando a aplicação
Questão respondida por Meta 29 de junho de 2022

Hi there,

William here from Shopify support, thank you for taking the time to review the Facebook app on Shopify. I see that you've not been satisfied with the support you previously received. If you're open to trying again I'll send you an email to follow up and assist with account specific instructions.

William | Marketplaces Support Specialist
Shopify