Recensioner (4 902)

Helhetsomdöme
3,9
Antal per omdömesnivå
  • 62 % av omdömena har 5 stjärnor
  • 15 % av omdömena har 4 stjärnor
  • 5 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 16 % av omdömena har 1 stjärnor
2 oktober 2020

so far so good have not used it yet, but will be using it in the future, just getting started...so may take a while

LaneyBugs
USA
Ungefär en månad användning av appen
11 november 2020

It had easy to use steps and allowed me to set up my Facebook shop quickly. I'm always nervous dealing with Facebook and worried about messing up.

MeganDora
USA
Mer än ett år användning av appen
26 februari 2021

This was looking to be a scary process but, overwriting existing shop but, everything looks terrific.

CatWalk Harness Co.
USA
Ungefär en månad användning av appen
5 maj 2021

It seems that we are all facing the same problem. I have been locked out from my FB and unable to connect to my Instagram from FB as well. Also the products that have been deleted on shopify still pops up on FB side. Am not sure why and FB send message to say to many broken links to shopify.B Best to remove the app until things are more stable. But like what everyone says, its a lot of time wasted and trying to set it up again!

GIN & JACQIE
Malaysia
Ungefär ett år användning av appen
Meta svarade 7 maj 2021

Hey there! Thanks for taking the time to leave your feedback - it's always valuable to our developers to know where they can improve. I've sent you a follow-up email and hope to hear back from you soon! - Jake, Shopify Support Specialist

21 mars 2023

Not sure why most of the time Ads accounts are getting banned or restricted. We are clothes and accessory seller for women, men and kids still our ads account got restircted or banned and we are not getting any solution.Removal of restriction is very difficult and no proper support from FB.
There is no Live chat support from FB who can help customer to clear such restriction or banns.
thanks FB to provide live chart support since we are not expert in FB..............THANKS

SVB Ventures
Indien
Mer än 3 år användning av appen
Meta svarade 3 maj 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

20 maj 2022

I have tried several times to be able to update my Facebook Shop with my Shopify site and no matter what I do, it will not sync and update. Everything in my shop is outdated by 6 months or more. Still contains items that I don't offer anymore. I have tried several times to add the "Pixel" and wither the instruction don't load or are not very helpful in the instructions that it gives.

Simply Southern Tee’s & Tumblers
USA
Ungefär ett år användning av appen
Meta svarade 24 maj 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with syncing your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Jason | Shopify

1 oktober 2020

don't know yet as I have only just installed it. So its a bit premature to ask for 100 characters that I don't really want to

Classic Sailing
Storbritannien
Mer än 3 år användning av appen
Meta svarade 2 oktober 2020

Thank you for sharing your feedback. Reviews are completely optional for merchants, and you can always change your review at a later date once you have more experience with the app. I'll be in touch via email to see if you have any further comments. - Veena, Shopify Support

20 oktober 2020

App was easy to use for the most part.Would recommend to raise sales on e-com businesses..Really liked the easy connection to Shopify store.

Best Online Variety Store
USA
Ungefär en månad användning av appen
26 september 2021

For the last 2 month I can't create marketing campaigns from Shopify. I've uninstalled app, tried different browser and still can't. I'm not able to view the image of products before posting the ad like I use to.

Export 700
USA
Ungefär ett år användning av appen
Meta svarade 27 september 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing, I can understand how important Facebook Ads are for a business. I do want to make sure that this feature is working for you so I'm going to look into this and follow up with you in an email to open up lines of communication.

Adil | Shopify

28 februari 2022

I received multiple orders in which the customers used Facebook to complete checkout. For these orders, I am receiving a message in shopify saying the order is on hold and I need to fulfill it via Facebook Commerce manager. Commerce manager says the order is on hold and I need to fulfill it in Shopify. It's a real mess and it is causing major frustration and wasted time. Not to mention, am I ever going to get paid for these orders? Seems no one at FB or Shopify has any answers. Looks like this problem has been going on for quite a while. See link below. https://community.shopify.com/c/shopify-discussions/facebook-orders-not-syncing-to-shopify-order-page/td-p/955390 Someone please help.

Canine Athletes
USA
Mer än 3 år användning av appen
Meta svarade 2 mars 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.

Chris l Shopify