Facebook & Instagram , 4 685 recensioner

Helhetsomdöme
3,8
Antal per omdömesnivå
  • 62 % av omdömena har 5 stjärnor
  • 15 % av omdömena har 4 stjärnor
  • 5 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 16 % av omdömena har 1 stjärnor
Redigerat 1 februari 2021

I use this app to help me sell more products, but I can't advertise on Facebook, it is rejected. I hope this time it will be better.

VERAN SAFFRON
Australien
9 månader användning av appen
Meta svarade 2 februari 2021

Thanks for sharing your feedback! If you've been rejected from advertising by Facebook, then you'll need to submit a review with their team in order to address this. I’ve sent out to an email to discuss this further. I look forward to your reply. - Abdalla, Shopify Support

1 april 2021

connecting to facebook seemed pretty straight forward. I would highly recommend it but do make sure you understand and are familiar with the setup on facebook side. It can be overwhelming.

BundleLuxe
Singapore
5 månader användning av appen
20 januari 2021

Our Facebook Commerce Account for advertising got disabled after switching to this new channel on our first store, back on September. We hired Shopify "expert" but he could not get it fixed. FB would not reply to our requests for a review. The expert suggested we could've been blacklisted by FB, so we should build a new store. On Dec 5 we launched a new store. It was blocked from advertising by FB almost immediately. After almost 2 months and reaching out to Shopify support and hiring a Shopify "expert", there is no solution and Facebook does not reply to our messages. We are not allowed to appeal their decision. All they say is we are non-compliant. So disappointing. Such a waste of time and money!!

Andy's Corner Emporium
USA
4 månader användning av appen
Meta svarade 22 januari 2021

Thanks for sharing your feedback! It sounds like you've been through a lot and that definitely sounds like a frustrating experience. I understand that having your ad account disabled by Facebook has a huge impact on a business. In that regard, I’ve sent out to an email to you to discuss this further. I hope to hear from you soon. - Abdalla, Shopify Support

3 november 2020

Learning in-process and seems easy to navigate through the steps of setting up shops. As a novice to building shops on Facebook and Instagram, the process has plenty of tutorials that need to be watched closely and every step of the way is proved before publishing. It's appreciated that each step is approved before hitting the next level of selling on social media

HipSilver
USA
5 månader användning av appen
6 december 2020

I enjoyed using the app as it made it easier for me to publish my products on Instagram. Took a while before I could tag my products thought

Anima Iris
USA
5 månader användning av appen
27 april 2023

I am using Official Meta App. It is so slow and doesn't respond system.

2. After so much effect, it connects my personal Facebook profile and says the account is restricted.

All systems are automatic, So what should I do?

Nourish & Flourish | Skin Care International
Pakistan
4 månader användning av appen
Meta svarade 3 maj 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

17 oktober 2022

Your Request Couldn't be Processed
There was a problem with this request. We're working on getting it fixed as soon as we can.
-Return home" Please share me, How to solve This problem?

Grade A Gadgets USA
USA
9 månader användning av appen
Meta svarade 19 oktober 2022

Hi there!

Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.

I look forward to chatting with you!

Paola | Shopify Support

23 september 2020

I used this app to help me explore other selling options to increase traffic to my store. It was very easy and simple to setup. I had no problems figuring it out and it took me maybe 10 seconds

LUXUREJOY
USA
13 dagar användning av appen
20 oktober 2020

I just started using this. I set it up to get my product some exposure and it was so easy! I just hope it works well. But set up was a breeze!

Next Gen 4D Massager
USA
13 dagar användning av appen
19 april 2022

Getting any kind of tech support is very difficult and often unresponsive. Product categories are a nightmare to find and assign. Everything from looking up orders and payouts to managing inventory is incredibly cumbersome and seems designed to frustrate us as merchants.

Arte Italica
USA
4 månader användning av appen
Meta svarade 20 april 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Chris | Shopify