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Very easy to use Happy Customer. The only thing I would improve on is loading the product to the feed faster and automatically eliminating products that violate Facebook ad policies.
The new FB sales channel is way better than the previous app. Easier to navigate. Thank you, Facebook.
So far it has been easy to use and they have a variety of videos that offer help whenever you get stuck on a step.
Full of errors and support is useless, none of the messages have been answered.
Its quite surprising that the support is so bad for such a big platform
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We value your feedback and I'm sorry to hear about the issues you are facing. I'm going to follow up with you in an email and see where I can help with addressing those error messages that you are facing.
Adil | Shopify
I used to connect my Shopify with FB page. It was relatively easy and user friendly. This will be my first FB Channel created.
It’s a Great app, thank you, easy to use and navigate, I look forward to selling on shopify now.
Thank you
we get the following error "Sorry, something went wrong" same like other users, can your help us to solve this problem too
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook on your store. I am sorry to hear that your shop has been affected by this error - I am going to make sure that Facebook's team resolves this on your shop. For now, I'm going to follow up with you over email to open up the lines of communication so we can keep in contact.
Charlotte | Shopify
the problem I'm facing with this account Is that it has been restricted since I opened my Shopify store and my drop shipping account and attached you guys with it, but before my Shopify store everything was working ok, I was allowed to share my artwork and I was allowed to boots my post to reach more customers and I was allowed to pay for my ads without no problem, and now I'm not allowed to do anything and all I'm sharing is my artwork on my drop shippers products, what's the point of having a business account if I can't advertise my work and share my products, it's been stressful because all you guys are telling me is that I've not complied by Facebook and Instagram policies without explaining to me which policies I've broken, there's nothing bad on my account that I'm sharing so just very confused, I just want my account back that's it, everything was fine until I added you guys through my Shopify account but instead, it has given me more headache than good.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to reach out over email and see if we can address some of the issues you were having with the app and your Facebook accounts.
Jack | Shopify
It was a very simple process, it was fairly easy going with just a few button clicks and questions to answer.
The app does not work with other gateways like Mollie. No purchases are tracked.
Also there are a lot of problems with the API sometimes. One day there is tracked 30% too much, one day 50% too less. Please fix this!
Hey there,
Charlotte here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggle you have been facing regarding your payment gateways, and tracking your events on Facebook. I'm going to follow up by email to open up the lines of communication and help where I can.
Charlotte | Shopify