Facebook & Instagram , 4 689 recensioner
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12 Days and the app and the Meta sites Facebook and Instagram have not worked. 5 chats, 2 phone calls, 30+ screen shots of the Meta accounts and apps problems and Meta could not solve their side of the problem. App side is unresponsive. Had to document Meta employees Tiffany and others lying about "trying to call" when they didnt. Meta tech response was to email me at 2:54am in the morning. No US Domestic help. Meta gave an ulitmatum finally saying I had to use software (apple) to record a video of me using the computer or they would not help and still would not call back. after the realized they gave me the wrong software they gave another final ultimatum to use a different software, upload videos in MP40 format??? or they wont help and its my fault they wont help. This is absolutely the worst customer service that I have ever had. I have chat messages and emails to document literally being lied to by Meta support employees. Do not trust this app, or the Meta Support team. if you are not a technical expert yourself and ultimately you have to fix your own problems because Meta Support will not help you.
Hi there,
This is Cailla from Meta Support. Thank you for taking time to leave a review. I’ve shared your feedback on your support experience with the relevant teams to improve. I will be reaching out to you over email today to discuss your issue more.
Thank you,
Cailla
I'm a bit puzzled why Ads accounts seem to get banned or restricted so often. Our online shop sells clothes and accessories for women, men, and kids, and unfortunately, our ads account got restricted or banned. We've been struggling to find a solution for this and it's quite challenging. It's disappointing to say that we haven't received the proper support we were hoping for from Facebook, and it would be wonderful to have live chat support to help us clear such restrictions. Can you please assist us?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Gros bug pour la configuration, au début le bug ne me permettait pas de me connecter à mon business manager, mes pages facebook ne s'affiche pas !
supper applications je vous le recomende je suis dans le e commerce et les pub von vite ces incroiyable
Too many features so it's hard to navigate and there is no official guide as to how to go about it so it easily became tedious. I had to search online for books and tutorials to help me do and get around certain simple things.
Thank you for taking the time to share your feedback and experience. We work hard hard to ensure that resources are available online to help every merchant set up the Facebook channel. As I understand it can be difficult to locate the relevant resources, I will be in touch by email to see if I am able to provide you with additional assistance. - Anna, Shopify Support
really good, still learning though. Very easy to transfer everything from store to facebook
look forward to using it more.
App is great when it works. However, for some reason, the Facebook app has disconnected my site and will not let me reconnect my account. Even though I type in my password and it directs to Facebook, it still says to reconnect. I can still see my shop with products on my FB/IG pages but I cannot utilize any of the functions to create ads with the products. I need assistance, please.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear that your account is not reconnecting properly - something sounds off here for sure. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you any further.
Robyn | Shopify
I have no clue about all the code and algorithms that facebook and shopify uses to manage user data for marketing purposes. Knowing that I must unify both shopify and facebook however, I find that facebook along with shopify simplified the process with click through fashion that provided detailed information about the purpose of each action as well as the necessity of those actions.
I used this app to set up my ads account and payment method. It was okay. Had to go back and forth couple of times. I enjoyed adding profile photo and changing name. Did not enjoy going back and forth, can make it easier to delete old ad accounts.
Die Grundfunktion der App und die Einrichtung des FB-Shops funktioniert gut, aber im Detail könnte mit wenigen Anpassungen ein viel besseres Nutzererlebniss erzeugt werden. 1. Übermittlung der weiteren Bilder über "additional_
image_link" Attribut in den Datenfeed 2. Datenkontrolle und Hinweis bei z.B. Texten oder Optionen, die in Facebook zu Fehlern führen können (z.B.
oder Tags in Description) Sollte es dazu Hinweise und Tipps gehen, dann würde wir uns über eine Nachricht freuen. Eine erste Support-Anfrage wurde mit Fragen Sie bei Facbeook nach beantwortet, wobei die Daten klar nicht von Shopify übermittelt wurden.