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This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I found it really easy and informative. Especially for a newbie like myself who is new to the world of ecommerce.
it helps a lot in business ..recommended apps
great apps
Love it, so much easier than before where you had to connect your pixel and it did nothing, now I don't have to worry about it. Very easy to use.
La opción de vincular la venta de productos y no tener que cargarlos todos de nuevo es increíble. Además de los pasos a seguir que no son nada complicados.
I use this app to network and market. I started recently and already began networking with business owners.
The app have huge issues with facebook catalogue, and my current ads stopped. If you use facebook conversion or catalogue ads, this app after setting will delete your current catalogue and will create a new one that doesnt work.
Thanks for letting us know how the new Facebook Channel has been for you! When you have a new catalog, you do need to run new ads. We know how frustrating that can be, and I'm going to send you an email to see how you're getting on now. - Cíara, Shopify Support
Still learning, I really appreciate it though. It's the easiest form of figuring out sales through Facebook I've ever been through and the fact that there's pretty much a guided learning process to go along with everything is truly fantastic.
The Facebook connection feature seems to be working properly right now, but I'll have to see more as I work through setting up my store. If I have issues, I will reach out to your support team.
I used this app for the Facebook setup on Shopify and it was very clear and easy to follow instructions. Thanks