Recensioner (8 391)

Helhetsomdöme
4,3
Antal per omdömesnivå
  • 66 % av omdömena har 5 stjärnor
  • 14 % av omdömena har 4 stjärnor
  • 5 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 13 % av omdömena har 1 stjärnor
11 oktober 2020

Ein bischen schwierig, und auch hier wird dem Konsumenten die Einstellungen nicht leicht gemacht. Mein Wunsch: denkt doch einmal an den Kunden!

trittdrauf
Österrike
Nästan 3 år användning av appen
Meta svarade 13 oktober 2020

Vielen Dank für Ihr Feedback! Wir arbeiten hart daran, unsere App-Funktionalität zu verbessern. Daher möchte ich dies für Sie weiter untersuchen. Ich habe eine E-Mail an Sie gesendet und hoffe, bald mehr von Ihren Gedanken zu hören. - Melvin, Shopify-Support (Sent using a Translator)

Redigerat 28 november 2020

The CEO is a genius. Facebook and Instagram is my only of source of advertising. Thank You Facebook!

BellaRose Beauty Collections
USA
3 månader användning av appen
29 september 2020

hoping this app will help generate more sells to help grow my business and get our name out there in different areas

Allie Raye
USA
Nästan 3 år användning av appen
28 september 2021

It got disconnected when it asked me to update the app. Now I try to connect again with my accounts and it says that I do not have a commercial account (if I have !! before it worked perfect) and also the messenger chat was installed only on my site, which I do not want. I need a solution.

Giani Dafirenze
Chile
Nästan 3 år användning av appen
Meta svarade 1 oktober 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting your account connected. I'm going to look into this and follow up with you in an email to see how I can help you to get this resolved.

Robyn | Shopify

9 december 2020

I used this app for my website, it was nice but I think it'll be better if there were more explanation about how to use it with more details.

Fitness Kween
Martinique
3 månader användning av appen
12 december 2020

The app was great, it's facebook's marketing system that is confusing. I am a small business owner trying to do my own marketing. I read through the explanation of how to build an audience and then convert but It would be great if there was a little more information like after how many sales or impressions should I start conversion ads.

Flatts and Sharpe
USA
Nästan 3 år användning av appen
30 september 2020

I am new to all of this and I am looking forward to the step by step instructions that will be provided to me in this application.

Sparkle Me Macabre
USA
3 månader användning av appen
18 mars 2023

I have already tried to connect this application several times, but Facebook says my store https://oliveoil.green/ is “violating integrity policies”.
Support sucks. Either no one answers my questions or some stupid bots are talking nonsense.
Ok, I won't violate your integrity policies anymore.
Bye Facebook, I'm deleting you with tears in my eyes and I will miss you so much!

OLIVEOIL.GREEN
Slovenien
Nästan 3 år användning av appen
Meta svarade 3 maj 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

27 september 2022

This app has only caused me stress and headaches from all the issues that come from using it. My website is currently down because my Facebook account got logged out by itself and now I cannot sign back in. Prior to this, my other Facebook accounts I made to separate from my personal account kept getting deactivated every time I tried to make a new business page in order to get Instagram shopping and Facebook ads on Shopify. There was no resolution, countless times reporting and no help whatsoever. No way to contact someone on the phone directly to figure it out. If we did not have to connect Facebook to everything I would not even use it!

ASTRIDMOON
Kanada
Nästan 3 år användning av appen
Meta svarade 29 september 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

6 september 2023

After your app update, all previously connected accounts were logged out, and since then, I've been unable to log in. I keep encountering error codes, and the connection with Shopify and your app has been severed. It's still not synchronized, and it's affecting our sales. Please resolve this issue quickly.

Blooming KOCO
USA
Nästan 3 år användning av appen
Meta svarade 15 september 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, if you can include screenshots of the error(s) you're receiving that will be helpful for us to troubleshoot: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].