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I used this app to help me do business.Irealy like how it does work. It would be nice if it did for me better.
Great app. Veryyyyyyyyyyy helpful for user to promote products and reach new and old customers. Everyone should use
Very helpful tools. Easy to navigate for us beginner.
Hope you add more tools like these stuff......
I am glad to use the Facebook channel app for my business. It was easy to setup and manage. I look forward to great results.
Not working. When I try to connect our FB Business Account, it finds a wrong account and I cannot change this wrong account to my Business account.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Hopefully through setting up this new fb channel they will be able to see that my business does not need to be banned from the platform any longer.
Cannot get our Shopify Plus account to sync with Facebook Commerce Center. Support has been essentially useless.
Hi there,
Thanks for reaching out with your feedback! My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
Well, for the moment i am in the process of programming my companion on facebook everything seems good except that this is my first expérience, suddenly i always have to redo the actions to master them well.
Very helpful, I love it! It really helps me with my store! Great app to use to start your store!!!!!
The sync with Facebook is awful. Products I already remmoved from my store still on Facebook and I CAN'T remove them. I thought I was doing something wrong 'til read the comments here. And now there's a new problem: I can't tag any products on Instagram. This app could be a great option for us retailers, but it's better to manually add products to Facebook Commerce. Solve this sync issue. You don't have to answer me with generic answers, just forward our complaints to your development team.
Hi there!
Paola here with Shopify Support. Thank you for taking your time to let us know about your experience with our app! Every feedback counts and is delivered to our developers in order for us to provide a better experience to our merchants.
I completely understand how this situation can be frustrating. To give you more context, products are never truly deleted from the Commerce Manager, but their status is changed to "staging" or "hidden" instead of "active". Meaning that the products that were deleted from your Shopify store should not be visible to your customers on Facebook.
Regarding tagging your products on Instagram, we need to investigate each case individually to determine if the issue is on Shopify's end or Instagram's end. Although our app makes it easier for you to connect your Facebook accounts, Facebook and Instagram are third party platforms and we do not have access to your settings with them. We are only able to help with settings and errors happening on Shopify's side.
With that being said, I will be reaching out to you shortly for us to troubleshoot what is happening in your store and provide the next necessary steps for a resolution. I want to make sure you have all the support needed to take the most out of the Facebook Channel.
I look forward to chatting with you!
Paola | Shopify Support