Recensioner (7 903)

Helhetsomdöme
4,3
Antal per omdömesnivå
  • 66 % av omdömena har 5 stjärnor
  • 14 % av omdömena har 4 stjärnor
  • 5 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 13 % av omdömena har 1 stjärnor
23 april 2023

Im just going to echo what everyone else has said. The service is horrible and the app works "sometimes". What I mean by that is this...
It worked when I tried to connect my main FB account to the app. However, it won't let you disconnect without uninstalling the app. Also, if I try to connect another FB ad account to the app, I simply get an error message like so: https://prnt.sc/WjPVxG90bTLT. It states I don't have admin permissions, but I do. You can see this from my chat with a Live FB Rep here: https://prnt.sc/Svz_9yN7DCi2.

When reaching out to support, they tried to troubleshoot the FB page, which had nothing to do with the issue. They obviously have no clue how to handle this.

ShedSonic Pro
USA
6 månader användning av appen
Meta svarade 3 maj 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

24 september 2020

Very easy to use Happy Customer. The only thing I would improve on is loading the product to the feed faster and automatically eliminating products that violate Facebook ad policies.

Shop at Mags™
USA
6 månader användning av appen
26 februari 2021

Simplesmente o melhor de todos....................................................................................................................

WULPO
Brasilien
14 dagar användning av appen
14 december 2022

Facebook disabled my 5 pages and now they are disabled by business manager who has 10 trained pixels and 5 ad accounts for different stores. Now I found a bug in the Shopify app. Leaving Facebook and move to snapchat and Tiktok.

ERROR: Something went wrong
ERROR: Something went wrong. Please try again.

Dealsclub.pk
USA
6 månader användning av appen
Meta svarade 14 december 2022

Hi there!

Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!

Best regards,
Steve

12 oktober 2020

Am not an IT guy but its user friendly,easy to use every step is understandable even if your not a tech personel.i loved it.

agrika.store
Tanzania
14 dagar användning av appen
15 november 2020

I used this app to promote my shopify store products. I am expecting the results soon! Hopefully, it is going to be a successful campaign!

Vantage Street
Grekland
10 månader användning av appen
Meta svarade 16 november 2020

Thank you for leaving a review and sharing your experience. I am happy to see you are utilizing the Facebook Marketing feature. I understand how important it is to run successful marketing campaigns and I would love share some resources to help you with that! I'll be sending you an email shortly with more information. - Anna, Shopify Support

14 mars 2021

I was unable to create a ecommerce account because I am in Jamaica. This app need to be more inclusive.

Casandra Chisholm
USA
6 månader användning av appen
4 november 2022

I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure facebook (pixel), it just returns the error "Sorry, something went wrong.
We're working on getting this fixed as soon as we can."

Aprilwireless
USA
6 månader användning av appen
Meta svarade 4 november 2022

Hi there!

Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Best regards,
Steve

Redigerat 9 oktober 2020

Facebook ads are easy to set-up and efficient
But I dont like the way they bloque inapropriate ads without explaining the reasons.

IKEIMOD
Marocko
10 månader användning av appen
Meta svarade 13 oktober 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to personally look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Melvin, Shopify Support

1 maj 2023

l'applicazione risulta non supportata in shopify... questo rende impossibile pubblicizzare gli store... si può risolvere il problema?

Selfitnes
Italien
6 månader användning av appen
Meta svarade 3 maj 2023

Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Grazie,
[Metasupporto].