Facebook & Instagram

Really bad. Only some of my products from my Shopify website show up on my Facebook business page, so I can't tag any of my products on my Facebook business page. So boosting or creating an ad on Facebook business is a waste of money. Also I reached out to support several times, and nothing has been done. This has been an ongoing issue since I linked my Shopify website to Facebook business page, total nightmare. Very confusing, repetitive tasks and typing to explain issue, (and again writing about the problem here) No help. Keeps saying it can't link items from my store. Why advertise if they can't sync.

Please give us the option to remove the default URL parameters. The tool adds '?utm_content=Facebook_UA&utm_source=facebook' to all our product links and it causes issues with tracking.

(I've tried going to https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram as per your other responses; and it just redirects to the generic Shopify help page 'https://help.shopify.com/en'. Please give me an email address to contact instead.)

I have attempted to get the shop button to appear on my facebook page with no luck. there seems to be a disconnect issue.

Worked perfectly in the past, however since we activated the cookie banner in the Shopify -> Customer Privacy settings, it is not setting correct data to Meta. It only sends 60% of landing page views. Add to cart events are over-reported by 2x. However, the other pixels (TikTok, Pinterest) face the same issues since the activation of Google Consent Mode V2. So might not be the issue of the app, but Shopify's support is not helping either.

i would rate this app a minus 5 if i could.. ive tried and tried to link m shop and page, spent 4hrs on the phone, paid someone, nothing..fb uses fake profiles for adds. you add says its been shown 1000 times but when you investigate you can clearly see there showing it to fake profiles to reach the required number of views..i read a reddit forum esterday that was ver lengthy about how we now believe 95% of fb adds are scammers.. that deletes the need to advertise on fb..

Absolutely woeful app. I can’t even get past the “connect your Facebook account” it doesn’t connect to it to progress in getting my business going on FB and IG shops.
It’s hard to even get support to get it fixed or diagnose what the issue is.
You’d think that Meta would have a functional app for businesses to utilize on their platforms.

I'm not even going to give it one star. (ok so I had to give them one star or it wouldn't let me post) We get very few orders through them and have never been paid. I've tried to verify my store 5 times with documents. They make it almost impossible. I even sent them our corporate tax return which wasn't good enough. I'm going to disable it after losing money again.

it is not working properly. on shopify custom pixel section it shows disconnected. and i am getting no support at all from any platform like meta support or shopify support.

Worst platform ever! No support what so ever, there is not even a damn email available for when you get stuck. They dont care about their customers, you just have to figure it out your self. I cant imagine how off putting this would be for someone starting in e-commerce to go straight to meta ads. Just stick to tiktok honestly, you will be more happy, trust me.

I am not be able to connect my account in facebook and instagram to shopify please let us know if any possibilities it's showing you are not from eligible country.