Facebook & Instagram

Can't connect existing catalogue if we are uninstalling and reinstalling the app.
Also instagram is not connecting to shopify store with full fuctionaly such as boost post goal for make a purchase.

My name is carmen Proctor. I am the owner of Blushbeam.co.uk. I thought that Facebook and Instagram were easy to set up, but I am in the process of hiring a freelancer who has the expertise to completely set up Facebook and Instagram for me. The pixel tracking on Facebook is very hard to set up. Facebook need to make that system simple for individuals who do not have the money to pay a freelancer to set up Facebook. When I fix something on Facebook, some else goes wrong; it's getting too hard.

Very Bad Service, The Support is Trash, I only Use it To Connect my Pixel and Create a Product Catalog,, the rest is a BS, not responsive, many Bugs, Lags, Slow UX, and the Support are not Friendly at all, Facebook Ads are very Bad, they take all the money you put to get the Same low impressions, it doesn't matter the amount you put to Run Ads, you always get the same amount of views and impressions, I was Running a Product Catalog Ads to realized after spending ￥20,000 a few of my Product Catalog image are not even showing and I noticed a lot of Bugs and Lags on Facebook Ads Manager that can take hours to not even solves it, the support make me take a bunch of times talking to them through the Chat and after that they said they will escalate the problem to the other technical team and even if they told me to wait for one day they said they gonna call me the next day but I received no Call and they talk to me on the chat saying the Technical Team investigate the Problem but on their End System was Fine and have no Problem making me lose a bunch of times to tell me they can't solve one problem like a Bug or Lag and instead told me to wait till the problem get solved by itself, communication skill are very bad, they think they are superior to us, and talks like you're dumb, only use it to get to Advertise and get Advise from YouTube because you gonna have a lot of Stress talking to the Chat Support, they are unresponsive.