Facebook & Instagram

Running our online store on Shopify using the Facebook and Instagram App has been a game-changer. It is user-friendly, reliable, and packed with features that make managing an e-commerce business seamless.

Facebook & Instagram App on Shopify has helped us grow our brand and connect with customers worldwide.

It never connects to my Meta Business account. Always in review I stayed in review for a year. Finally disconnected and reconnected same issue. **Update * Issue resolved. Thank you so much sorry can't remember her name but she was patient and understanding.

Sometime due to sync or other reason we have to uninstall the app and each time it create a new catalogue which is frustrating. Due to this we have to connect this new catalogue to all campaigns manually and even for a few type of campaign there is no option to add new one and the only option left is to create new campaign due which we loss the historically data.

Kindly fix this issue and allow users to connect the existing catalogue after uninstallation

Facebook & Instagram make it difficult to find my store as I can't connect it to my Facebook account that has all my friends, but had to start a "page" for my shop then not only do I have to grow my facebook account, but I then have to hope that all my friends will like my "page" and decide to follow that too so I have two Facebook accounts to manage instead of just one. My shop is completely invisible on Instagram, not searchable, not findable. I feel like this shopify app is a complete waste of money, not a single sale or view has come from this app.

Completely inefficient and syncing process has been infuriatingly difficult. Also, the meta support caused my store deactivation and then attempting to reactivate, connected it to the incorrect Facebook business profile, therefore blocking it from being accessible on instagram. There is no real time communication, lots of emails and then no ability to respond. I have taken all the steps necessary and I feel your support team caused this chaos and now there is no one to actually communicate about it with. Very dissatisfied.