Recensioner (194)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 99 % av omdömena har 5 stjärnor
  • 1 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
3 augusti 2021

Wonderful tool. High submission rate, has been crucial for our attribution. Excellent functionality and support. Does what we need it to do, highly recommended.

Grovemade
USA
7 månader användning av appen
13 juni 2022

Customer service is 10/10, very quick to respond and willing to help! App seems easy to use, and not too pricey.

Grind
Storbritannien
7 månader användning av appen
16 januari 2020

Matt & team have been fantastic partners! They have worked closely with us to tailor the app to our needs, which has been hugely helpful to us. We leverage the app as a key part of our attribution model so it's quickly become critical part of our performance analysis.

Boll & Branch
USA
7 månader användning av appen
21 juni 2019

Enquire is an easy to use post purchase survey for collecting customer data. It helps to track down sale marketing sources when UTM parameters haven't been used.

Lactigo
Kanada
7 månader användning av appen
Redigerat 1 mars 2023

Incredibly impactful tool!

We got started with Fairing just a few months ago and since then we are hooked. Getting instant customer insight is not an issue anymore as the native integration allows a rather high response rate.

Many more functions we haven't tested yet but are looking a lot forward to!

One of the few companies where the founder/CEO him/herself is accessible and personally supports the merchants.

Understatement
Sverige
7 månader användning av appen
7 maj 2018

O! M! G! We've been looking for an app that gives us clear insight on our most effective channels, and this was exactly what we were looking for! All the features we needed to learn about how customers are finding us, and nothing extra or complicated. We just installed and got a really high completion rate out of the box with no customizations. The data is super useful, and this solves a big need for our growing brand.

Gotham
USA
6 månader användning av appen
2 maj 2021

Very solid app. Great insights from customers who are fresh with a new purchase or return purchase.

Broya
Kanada
6 månader användning av appen
26 oktober 2021

I'm still KICKING myself for not implementing Enquire Post Purchase Surveys sooner! It's a no brainer. Do it ̶ ̶n̶o̶w̶ ̶ yesterday! I had been hearing about Enquire and the value of having these surveys from a number of brand owners I know and trust, before finally implementing them myself. Finally found time t get it going... SO QUICK & EASY! Why didn't I just do this sooner?! Not only do I now get to learn where customers are first hearing about us (from them directly), but they also share their thoughts on which products we should launch, which retailers we should be in, what they love about our brand the most, how their shopping experience was, etc... Over 50% of our customers fill out the survey, which still blows me away. This data/feedback is SOOO valuable. Thank you Enquire Labs! You've earned a special place in my Shopify app arsenal. ✌

BK Beauty
USA
6 månader användning av appen
8 september 2021

I check this app on a daily basis! It gives us so much information about our customer acquisition efforts, provide customer feedback and more intel that helps us to allocate the right budget to the right sales channel. As an online brand, we spend money on different marketing platforms and can't always track 1-to-1 outcome. By asking our customers a few quick questions post purchase, we learn a lot about our marketing efforts, customers' feedback and more. Worth every penny and highly recommended. David, Waka Coffee's founder.

Waka Coffee, Inc.
USA
6 månader användning av appen
21 oktober 2019

Enquire has been an invaluable tool to gain deeper insight into our channel distribution and help us identify new opportunities to chase. It's been especially helpful for quantifying organic sources that would otherwise be hard to measure, including our brick and mortar location.

PorterRoad
USA
6 månader användning av appen