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Unfortunately, I do not recommend this application. For every shipment, it automatically sets the VAT rate to 5% instead of the required 23%, which leads to serious issues with tax compliance. Additionally, the application does not generate all invoices automatically, forcing me to manually create accounting documents. Such errors are absolutely unacceptable in a tool for managing finances and invoicing. The lack of reliability and accuracy makes using this application a high-risk and stressful choice for anyone who needs a dependable system. Moreover, I was promised that the issue would be resolved within 3 days, but 7 days have passed, and nothing has been fixed.
Thank you for your honest feedback and for bringing these issues to our attention. We deeply regret the inconvenience caused by the VAT rate error and the manual steps required for generating invoices. We understand how critical accurate, reliable functionality is when managing finances, and it’s clear we missed the mark here.
We want to assure you that resolving these issues is our highest priority, and we’re committed to making things right. Our team is currently addressing the VAT setting problem to ensure compliance and is also optimizing the automatic invoice generation function. We apologize for the delay beyond our original estimate; we aim to have the issues fully resolved as soon as possible.
Warm regards,
Customer Support Team
Great application and customer service. I asked for two additional features to be added and they were added within 48 hrs.
I highly recommend.
Our pleasure to support you! Tell us, if you need any feature in the future :)
works fine :)
Our pleasure to help you! Tell us, if you need any EXTRA feature in the future :)
Good product and helpful customer service. Everything works as expected. I recommend their service to everyone who counts on professionalism and high quality.
Our pleasure to support you! Tell us, if you need any feature in the future :)
Very good cooperation with customer service and IT. Very open to making improvements to their application. Highly recommend :)
We greatly appreciate your feedback and are delighted to hear from you.
The app solved our problems perfectly. The support also helps to solve individual problems efficiently and quickly
Our pleasure to support you! Tell us, if you need any feature in the future :)
Very fast contact with team that is what i like , supportive , helpful. I was looking this entrgration for a long time. They MADE IT EASY.
Our pleasure to support you! Tell us, if you need any feature in the future :)