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I want to create a creation size that follows the size view, but the aspect ratio is fixed and cannot be released.
As a result, we have to use the ready-made sample provided, which is not very customizable.
They said that the chat response time is low because they are a small company in Germany, but even some small companies have high response time.
In general, the service is poor for this application and I would not use it again.
Hi there,
sad to hear, that you weren't satisfied with our response times. It is understandable, that you want to look for a different app because of that. Sadly, we can't offer responses outside of our business hours.
However, I need to clarify a misunderstanding. The sizes and aspect ratios of our customization views and printing areas are not fixed. I tried to explain to you, how you can change either of those sizes and ratios. I'm sorry if the explanation wasn't helpful.
If you want to give us a second chance, we would be happy to help you better understand how those processes work.
Doro
for the Fancy Product Designer Support Team
I have 3 days left to test and you don't give me the support for the installation, how can you test your product? I have sent them mail and they don't even respond to me? This speaks very badly about you.,