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We have two storefronts and can only access one of their FAQ's (through both stores somehow). We need to update the other store's FAQ but haven't been able to because of this. Their customer support is literally nonexistent. We've submitted numerous emails to their help center and have gotten no response at all. If we could give them 0 stars for all of the help they have given, we would.
Hello,
We’re sorry to see your 1-star review. We did receive your email on October 27 and replied, but we did not receive any response back from you. We also received another email from you today. Please note that our usual response time is 12–24 business hours.
Kindly refer to the screenshot below for confirmation. https://prnt.sc/WUf8WpD-4XVN
Thank you for your understanding.
They are fanastic! I actually had no clue what we were paying for and how to utilize this App..... They answered my emails.. corrected my edits.. very quickly.. Great customer service.
works as intended, their support was very helpful :)
great up and exceptional customer service...A+
Found it really quick and easy to set up your FAQ. I loved all the options to customize the look and feel of the app to blend with your store. It's easy to use and understand. Support also was great although I only had one questions and it was answered immediately. Five star app!
Great app, amazing support team!
We had an issue (caused by another app), they fixed it faster than I could blink.
Intuitive to use, even for beginners, works great.
Great customer service, I got quick help with customization!
I sincerely recommend.
Five stars. I tried several other FAQ apps before this one and it is streets ahead of the others. Easy to install and perfect application. The staff support is excellent. Highly recommended as are all the apps from Enormapps.com.
Can't speak highly enough of their customer service. We decided to add a new FAQ to our site to stave off some common shipping questions. Installation was simple, no issues. Creating and customizing our accordion FAQ was likewise simple. But when it came time to install it on our site, it didn't take. I opened a ticket and received an immediate, helpful response. Now our FAQ was live, but I wanted to left justify the answers. I sent another help request and their support team fixed the issue right away. Now our FAQ is just as I envisioned it. Great app, great customer service.
Really simple to use. With some custom css, you can make the accordion menus very unique. Also great to be able to create multiple menus.
