FAQbucket: Product FAQ Page

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration this situation caused.

We want to clarify that the review was posted on 29th December, during a period when our development team was on pre-scheduled holiday leave (28th December–2nd January). While our support team remained active and attempted to coordinate internally, the technical resolution required developer access and could not be fully completed until our developers returned.

Once our development team was back on 3rd January, the issue was fully identified and resolved by 5th January, including addressing the meta object access and cleanup concerns. We acknowledge that the delay was not ideal, and we take full responsibility for the experience during that period.

We understand and respect the importance of data transparency, integrity, and proper cleanup after uninstallation, especially for healthcare and compliance focused organizations.

Based on this feedback, we have already improved our internal processes and safeguards to ensure clearer accountability and faster handling of similar situations in the future, even during holiday periods.

We truly regret the inconvenience caused and appreciate your patience. Your feedback has helped us improve, and we remain committed to providing a reliable, transparent, and responsible app experience for all merchants.

Thank you again for bringing this to our attention.