Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 99% delle recensioni ha 5 stelle
  • Il 0% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 0% delle recensioni ha 1 stelle
24 luglio 2023

Simple and intuitive. I had some technical questions and the support was available in a flash. They really took the time to understand my needs and have provided a solution within 10 minutes. Highly recommended.

UNPASS Australia
Australia
8 mesi di utilizzo dell’app
Avocados Lab ha risposto 27 luglio 2023

Thank you for the fantastic review! We're delighted to hear that you found our app simple and intuitive to use. Our team takes pride in offering swift and helpful support, and we're thrilled we could assist you with your technical questions. Providing timely solutions and understanding our customers' needs is always our top priority. Your recommendation means the world to us! Should you have any more questions or need further assistance, don't hesitate to reach out. We're here to help anytime!

11 agosto 2023

Great app for an organised and good to manage FAQ, exactly what I needed. Also the Multi language support in combination with shopify markets works great.
The developer is very easy to reach and will personally make sure your questions, concerns and requests are met. Keep up the great work!

AfricanFabs.com
Paesi Bassi
7 mesi di utilizzo dell’app
Avocados Lab ha risposto 12 agosto 2023

Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that our FAQ management solution aligns perfectly with your needs. It's fantastic to know that the multi-language support, especially in conjunction with Shopify markets, is serving you well.

Your kind words about our support mean a lot to us. We pride ourselves on offering excellent customer service, and it's wonderful to hear that our efforts are making a positive impact. We're always here to assist you with any questions, concerns, or requests you might have.

Your encouragement truly motivates us to keep up the great work and continue providing you with valuable solutions. If you ever need anything else, don't hesitate to reach out. We're here to help, and we look forward to supporting you further. Thanks again for choosing our app!

14 luglio 2023

Excellent 5 star service. We had a problem with how our FAQ was showing up on our site and we contacted customer service. The changes were made within an hour. The rep was friendly, professional and we were very satisfied how it was solved for us almost immediately. Gail Gabbert

The Owl Box
Stati Uniti
Circa 2 mesi di utilizzo dell’app
Avocados Lab ha risposto 22 luglio 2023

Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with our service. We apologize for the initial problem with your FAQ display, but we're delighted that our customer service team promptly resolved it for you within an hour.

We pride ourselves on being friendly and professional in our interactions, and we're thrilled to know that you were very satisfied with the immediate solution provided. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.

22 settembre 2023

I would highly recommend using this FAQ app. It's very easy. The creator of this app is very kind and helpful. The app itself is easy to navigate and is also customizable.

FWSS
Stati Uniti
6 mesi di utilizzo dell’app
Avocados Lab ha risposto 26 settembre 2023

Thank you so much for your kind words! We're thrilled to hear that you're enjoying our FAQ app and finding it easy to use. Our team works hard to provide a seamless experience, and it's wonderful to know that you appreciate it. If you ever have any questions or need further assistance, don't hesitate to reach out. Happy navigating!

Data modifica: 11 luglio 2023

Update: I have just reduced the rating from a 2 star to a 1 star. Not only was the app having the issue listed below, but the developer is now literally torturing me by email for the honest review that I placed. This is plain wrong!

Original Review
This was a good app. Simple to use and functional.

Recently, we tried to log in and the interface is blank. We were told by support that it is happening to a number of accounts and that we need to contact Shopify to complain about it. I have many stores and many apps and do not have this problem with any other app. It is not so complex, so I removed it and replaced it with another one that does not have that problem.

eJools
Stati Uniti
Oltre un anno di utilizzo dell’app
Avocados Lab ha risposto 14 luglio 2023

So, you stumbled upon this one-star review, huh? Honestly speaking you can simply ignore this review as it's outlier case which in short is a reaction impatient individual. If you wish to read more then remember to take this review with a pinch of salt, a dash of humor, and a side of laughter. Let me give you a rundown of what went down here. But hey, buckle up and get ready for a wild ride because we're about to embark on a journey through the land of clueless individual who doesn’t know how web apps work and is too impatient to even listen to us despite of multiple followups and apologies. Individual thinks they can get anything done by just leaving a negative review! It's like asking for app premium plan for free when they don't even have free shipping on their store!

- Alrighty, folks, let me paint you a hilarious picture. So, we've got this app user, right? They've been sailing smoothly for a whopping two years, having a jolly good time with our app. But hold on to your hats because things are about to get wild! Out of the blue, a tiny glitch waltzes in, courtesy of our pal Shopify. And what does our app user do? They whip out their keyboard superhero cape and start furiously typing a negative review like there's no tomorrow. I mean, seriously, did the glitch steal their lunch money or something? Can't we just take a chill pill and appreciate the good times without hitting the panic button at the first sight of trouble? It's like enjoying a delicious ice cream sundae and then suddenly flipping the table because you found one little sprinkle out of place. Let's be real here, folks. Life's full of hiccups and tiny glitches. It's how we handle them that separates the heroes from the keyboard-smashing villains.

- Now, here's the juicy part. I provided this individual with top-notch support, always responding within two minutes. But nope, their impatience was off the charts! They kept complaining and rejecting any help I offered, over and over again. I mean, come on, I was doing my best here! Within just 2 email back and forth, this individual said he doesn’t want any help from me or improve the situation and decided to leave this negative review!

- Their dedication to spreading gloom and disappointment on Shopify is so impressive that all reviews I could find left by this individual on Shopify are all negative reviews! Not even a single positive review sighted so far! Some people really have so much time to spread negativity but have no time to say something good right off the bat! At the end we are humans too on other end of support so having some empathy and patience wouldn’t hurt!

- Brace yourself for this one. This individual apparently thinks they're the king of programming, straight out of the legendary '90s mainframe era. But here's the kicker. Their understanding of how web apps work in 20s is stuck in a time capsule. I tried explaining it to them in the simplest terms possible, using analogies even a goldfish could understand. But alas, it was like trying to teach quantum physics to a rubber duck. They kept insisting that our app was a piece of cake and that they could do better. Well, if it's that simple, why aren't they building their own FAQs page if they know programming? The mystery deepens!


We did hold off on responding to this review for 2 weeks in hope that this individual would be cooperative and at-least be professional enough to respond to our numerous emails & apologies but no luck so thought of letting everyone else know a truth with this rundown. As far as the issue faced my individual goes, it was a temporary glitch which is already resolved by Shopify.

To sum it all up, don't let this review rain on your parade. There are hundreds of other reviews and satisfied merchants who can vouch for our awesomeness. There's a whole world of positive feedback out there waiting for you to explore. Happy adventuring & keep spreading positivity! If you have any questions, we are just an email away!

10 luglio 2023

Good app! especially the free plan is really good, if you want more option you can upgrade, but for me somebody that just started with a webstore, the free plan is very very good!, i had some problems installing it, but the customer service is 5/5, fast reply and good information!

TheSipSavor
Paesi Bassi
3 mesi di utilizzo dell’app
Avocados Lab ha risposto 10 luglio 2023

I appreciate your kind words! Thank you for the positive review of our app. I'm delighted that you find the free plan to be excellent, especially as someone new to store. If you ever need additional features, we offer upgrades, but we're thrilled that the free plan is meeting your needs perfectly. Our customer service team is always here to help, and we're glad they provided fast and informative support. Thank you for choosing our app, and we value your feedback!

5 ottobre 2023

I had a few problems trying to install this app at first, (problems with my computer, not with the app), so I contacted the developer for assistance. I have to say that his level of support was truly exceptional! He answered all of my emails within minutes and didn't stop helping until we'd resolved the issue. I've not often experienced technical support as good as this so I felt it was worth mentioning.
Regarding the app, it does everything I need from an FAQ page, easy to set up, easy to try out different colour combinations etc. and intuitive to use. I can definitely recommend.

Forester Nutrition
Regno Unito
3 giorni di utilizzo dell’app
Avocados Lab ha risposto 6 ottobre 2023

Thank you so much for your kind words and recommendation! We're thrilled to hear about your positive experience with our app and support. Your feedback means a lot to us. If you ever need further assistance, feel free to reach out. Happy using! 😊🌟

30 ottobre 2023

amazing support and it's the easiest way to add a great looking FAQ

bloom bottle
Arabia Saudita
26 giorni di utilizzo dell’app
Avocados Lab ha risposto 11 novembre 2023

Thank you for your kind words! We're thrilled to hear that you find our support amazing and that our app provides the easiest way to add a great-looking FAQ. If you ever have more feedback or need assistance, feel free to reach out. We appreciate your support!

8 novembre 2023

easy to use, amazing, fast and reliable support

AesthetoLights
Grecia
Circa un mese di utilizzo dell’app
Avocados Lab ha risposto 11 novembre 2023

Thank you for the wonderful feedback! We're thrilled to hear that you find our app easy to use and appreciate our amazing, fast, and reliable support. If you ever need assistance or have any questions, don't hesitate to reach out. We appreciate your support!

16 maggio 2023

Convenient. The developer was very professional to help me solve big trouble. Awesome! Thanks to the developer named Bhushan.

Referdeal
Nuova Zelanda
10 mesi di utilizzo dell’app
Avocados Lab ha risposto 19 maggio 2023

This review means a lot! Thanks a lot for taking out some time to write it out! Glad to hear that app met your needs.