Fast Bundle & Discounts
レビュー (581)
絞り込む
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評価順
Was really excited to use this app, but there was multiple issues and pretty terrible customer service to help assist me with the multiple issues. Really disappointed. Had to upgrade to the highest tier before I could even test what would work for us, and it still didn't work and no customer service to assist. Shame.
Hi dear friend at Vitality Blends
We are sorry that you had an unfortunate experience with our app and especially with our support team.
After your review, we checked our support system and found your ticket. We saw that one of our support team members answered your question but didn't hear back from you.
We thought that the answer might have sound not clear enough to you. So After you review, we immediately sent you an email with full explanation and discussed the issues. But still, we didn't hear back from you.
It's hard to remove bad memories from someone's mind, but we are ready to compensate it in the future.
If you have not received our email and want to get in touch again, you can find us on support@fastbundle.co.
Thank you and sorry again for the bad experience.
Regards,
Hello Jordan,
Thank you for taking the time to leave a review. We always consider our reviews, especially the low rated ones, opportunities for improvement. However, the empty reviews are not as helpful in this regard. We tried reaching out many times by calling and emailing, hoping to understand what issue you have faced and offer our assistance, but never got any explanation from you. It seems like you had the app installed for only 4 minutes, during which time the app was not activated on your theme either.
We would be more than happy to help and improve our service based on your feedback, as long as you can let us know the issue. Our support team (email: support@fastbundle.co) is available 24/7 and they are fully equipped to assist you with anything.
We would love to provide you with the bundling solution you require, along with top support.