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Great customer service that responds in a timely manner and is supportive and helpful, and will even do some custom work for you. The product is still in development so doesn't do quite everything I'd need it to (I have some specific needs), but they seem to consistently be working on and updating the app, so I'm sure future updates will continue to have the product become better and better. This is the only reason I didn't give 5 stars, but I'm sure they're well on their way to changing my opinion.
This is the tone that motivate our whole team to perform better. Thank you for the kind words. :)
Wow, I was really having a hard time finding a good app that allowed me to do discounts for bundles and give options to choose variants (different colors). This app does that, even in the free plan. What blew me away though is the customer service. I sent a message about some customization issues and they immediately fixed them. Jasmine the customer support person quickly jumped on all of my questions and helped me out in no time at all. This is the level of support I wish all companys provided. Great job to this app team!
We're thrilled to hear that our app has been a game-changer for you!
Providing discounts for bundles and variant options, even in the free plan, is something we're proud to offer. We're especially delighted that our customer service, represented by Jasmine, exceeded your expectations.
I tried 5 different bundling apps and Fast Bundle has been incredibly easy to set up and gives the best customer experience. We're thrilled! Plus, service has been quick and wonderful.
Fast Bundle is easy to set up and gives the best customer experience. Plus, support is quick and wonderful; These qualities remind us of one the best pickleball equipment shops ever. I found! it is "Revolin".😊
Ben is awesome!
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Friendly response, resolving the current functionality issues on the website. Highly recommended.
Thank you for your kind words and recommendation.
Your support means a lot to us!
Quick support & fast resolution.
I just installed it and have tried it for the first time.
App is easy to use
Pretty self-explanatory features
Let's see if my AOV increases.
We designed our app with a focus on user-friendliness, so we're delighted to know that you found it easy to use and that the features were self-explanatory.
Looking forward to your AOV increase.
not working 100%. Many mistakes and not able to make style changes easy without writing code. Also you can not translate all text just parts.
Dear friends in Collory shop
I wish to apologize for the inconvenience you faced when working with our service. We appreciate the feedback you gave us with your review. It will help us immensely to improve our service.
I sent you an email and explained the reasons that led to your unpleasant experience but I think it might be helpful for other visitors of your review if we mention some of them here:
1. To be honest, we found out that we had missed 2 messages from you on our chatbot, which was because the person in charge at that time was not available and forgot to change his status. Although we replied to your email, we are very sorry for this inconvenience and our rookie mistake of missing the chat.
2. It seems you needed some style changes, like changing your bundles' positions, which you couldn’t achieve on your own. A lot of the style customizations are not available in the admin panel to keep the panel simple. Instead, our support team handles the detailed customization requests.
3. Lately, the style change requests in our support service have increased considerably and as a result, we have decided to redesign the admin panel so that we can add more style change options to our admin panel. This redesign will be released in a few weeks.
4. You needed to translate some parts of the cart pop-up but you couldn’t. I think the reason is that the translation of the cart pop-up’s sections was in another part of the app's admin panel (not in the customization tab). It’s on the cart pop-up section of the Options tab in the admin panel.
5. You needed to show your bundles at the checkout. We don't have this option in our app because Shopify doesn't let us add any elements to the checkout page. Shopify plans to grant this access to apps in its new themes’ options. As soon as Shopify releases this new option, we will also add this feature to Fast Bundle.
At last, we want to apologize again for your unpleasant experience and thank you for your detailed feedback.
With regards
Iman
Product Manager of Fast Bundle
Cette app de bundles est très simple d'utilisation, et assez complète ! petit plus pour le FR disponible.
Thank you for the glowing review. :)
We are grateful for your kind words and are pleased to know our product has exceeded your expectations.