Arvostelut (275)
Tarkenna
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Luokituksen mukaan
Love this app so far. Easy to use.
AMAZING CUSTOMER SUPPORT - they helped me out with the setup process and showed me how everything works. we set abandoned cart recovery reminders via sms email and push notifications. i was missing a feature and they added it the next day. thanks!
Thank you for the review! we're always here to help and we hope eventually the app will be good enough for you!
I have been trying to get a hold of customer support seems like forever. No reply. I've sent emails and no reply. I am constantly getting errors when I'm trying to use this app. I need someone from support to contact me now. It says 24/7 hr support and it's been 4 hours already with no reply.
very helpful team
Best support ever! I installed the app and Eric from the support team helped me set up everything over Zoom call! I already got an abandoned checkout converted into a sale the fact that you can use both SMS notifications, push notifications and emails are...
Thank you so much for the review! Good luck with your store!
I really wanted to like this app, because I have used another app from this company that works well, but this one caused my store many problems. It seemed to have conflicts with other apps in my store and also the FB messenger apps never showed up properly. I tried to get support to fix it, but there were still problems, even after they told me everything was ok. Anyway, I couldn't leave my store in a half-functioning state for much longer, so I just ended up deleting the app. Maybe I will try it again in the future when the bugs have been worked out.
Hi guys,
Thank you for your honest review, Eric here, I'm the CEO here at Carti.io
Any chance we could jump on a call and explain everything to you?
We supported FB messenger completely until the recent update from Facebook that is blocking some of the features (you can find it at all the Facebook marketing apps out there). There is nothing we can do about it at the moment (this is not a code issue from our side). We're actively looking for a solution and in contact with Facebook to try and solve this ASAP.
I apologize for your experience, It would mean the world to me if you could give my business another chance 🙏
Please get back to me and let's see how we can solve this issue with you :)
Eric | Carti.io CEO
I had to uninstall it because of the impossibility to customize the body email´s text..., once you send the email, it shows small, boring and practically unreadable in mobile phones.... The app looks great but with the big effort we need to accomplish in order to obtain an abandoned cart, we have to had all the tools to claim attention of potential customers in our emails, with fonts, colours, syzes, allignments, images, etc... If this company solve this, this app will be great, but at this time I have to uninstall it.
We are so sorry to hear that🙏 Our dev. team working on this feature right now, and it should be available in a few months. Any chance I can notify you once we release this update?
Alex was very kind and helpful. I installed this app today, and hope this app works well. Can't wait to see it send emails!
Thank you for your great review🙏 Our team is always ready to help you 24/7😎
I am using this app to recover abandoned carts. So far it is very intuitive, easy to customize, and the chat feature is super helpful! They are very responsive and were able to show me exactly how to enable one of their key features.
Thank you for your great review🙏 Our support team is always ready to help you 24/7😎
Anton was super helpful with me navigating the app! So far, I'm loving the way the abandoned emails are set up.
Thank you for your great review🙏 Our team is always ready to help you 24/7😎