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In base alla valutazione
this app is not transparent about their pricing. I had to spend a lot of time using it before i could figure out how much it was actually going to cost me. It the end, this app would cost me 4x the price of other apps i've already used, that do the same thing.
Frustrating because it's just a waste of my time.
Make a good product and be transparent.
Pricing is only visible once you’re connected everything and spent time setting it up.
It took a long conversation with the chat agent to even figure out the costing.
“Starting at 25$/markletplace would” might be a transparent way to communicate.
No need to obscure the pricing. It just makes you look bad.
Our app was only installed for a total of 15 minutes, which simply isn't enough time to ascertain our value. Furthermore, inside the app all our pricing is laid out plainly so shops can customize it to their exact needs.
I can not recommend the app and especially the service provided. We have a running shop and implemented the app. First we never, after several tries got a full setup from the guys. We asked them several times for a detailed documentation about the linking. They couldnt provide and just showed us one crappy video. Then we had some extended requirements about EU wide shipping and different charges. Its not supported. If you sell FBA and FBM you will get in a lot of trouble. Then we deleted the app and all the settings were broken. Just a big mess up. Just to let everyone know. Its a very crucial process with the app and the support is really bad. Thats a reason I wouldnt go for these guys. How can you offer something like this and not even provide a complete documentation for a setup?! Thats in no way professional. And then you get one reply every day. Good luck to get this running.
This might be the most illogical review we've ever received as our app was working perfectly on this store!! And this customer knew the app was working fine. So no idea why we got a bad review!
As for our customer support, we exchanged 22 chats with this customer. I counted.
We are available via phone, email and chat during normal business hours.
We have a YouTube Video library everyone can see here:
https://bit.ly/2CDugOn
We have FAq's inside the app and on our website.
And if all that fails all our customers can schedule a time on our calendar for a live screen share and walk through and setup of the app. Anyone can do that here: https://calendly.com/bytestand-1
Bytestand has been a business-changer for us. We have 35 different SKUs across 3 markets (US, CA, and UK) and Bytestand has allowed us to connect everything seamlessly.
Their customer service is the best I've ever experienced and they are a true joy to work with. 10/10 recommend!
I wanted to like this app, but it didn't meet expectations.
As a small shop with just a few SKUs, I hoped for a simple solution to handle Amazon MCF fulfillment. Unfortunately, getting it to work required more effort than expected.
The manual fulfillment setup was confusing and not intuitive. Orders didn't show up at first, and when I finally got one in, the fulfillment failed due to a vague "Invalid Rate Name" error. It took several emails and a custom troubleshooting video from support to figure it out. ByteStand's support rep, Cara, was helpful and responsive. Still, it's telling that store access is often needed, which suggests the app is not designed with ease of use in mind.
The interface also feels clunky and outdated. It makes navigation harder than it should be. Important settings like "Flex" and rate mapping are buried in confusing menus, and there is no real dashboard overview or SKU table to give you confidence that everything is working properly.
Then there's the pricing. The app looks like it starts at $25 per month, but it only includes basic fulfillment with fixed manual rates. If you want core features like inventory syncing, which should be standard, you must upgrade to at least $40 per month. It adds up quickly. The pricing structure is not transparent; other users have pointed out the same issue in their reviews.
Ultimately, I removed the app. If you're a large store with technical resources, it's worth the setup time and extra costs. But this probably isn't it for small businesses looking for a smooth, affordable solution.
Thank you for giving our app a try and for taking the time to share your feedback
We understand that setting up ByteStand MCF Shipping can be complex, especially for small shops, which is why our team (including Cara, who you mentioned!) works hard to provide personalized support. We're glad to hear the custom setup video helped get things working for you, and we appreciate your kind words about Cara's responsiveness.
We've built ByteStand to handle a wide range of fulfillment workflows, which can make things feel more technical up front — especially if our setup videos aren’t used from the start. We’ll continue to improve onboarding to make the experience smoother for everyone, regardless of store size.
Regarding pricing: we aim to be transparent and fair based on features used, and we work hard to keep our starting tier accessible at $25/month. While we don’t offer custom discounts, we’re always open to feedback and are proud to support businesses of all sizes with powerful tools that can scale with their needs.
We truly appreciate you giving ByteStand a shot and wish your business all the best. If you ever decide to revisit, we’re here to help.
There was an order-preventing issue that appeared from a third party software, and Bytestand support was great and helped me fix the issue very quickly.
Seamless app that helps us sync our inventory between Shopify and Amazon and the customer service is fantastic! They respond really quickly and always fully resolve any queries.
App works great. Easy to install and sync. Cara was amazing, fast and great support received. She did a great video for me to follow and she also was able to fix issues within the same day the ticket was submitted.
Cara who was my chat advisor was honestly the most helpful person i've ever experienced online that sort of role. App was very easy to follow and set up. Very good
Cara from customer support helped us set the app up on all 3 of our stores, which makes the integration process so easy. Once up and running we haven't run into any issues and if we have any questions customer support is always helpful and gets back to you quickly if they are offline. Would definitely recommend!
Cara was AMAZING! We needed quick help and Cara saved the day. Answered all of our questions with care and resolved our issues. Highly recommend ByteStand. Great app, awesome customer support!!!
