レビュー (434)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の3%は1つ星です
2024年5月8日

Since the implementation of the latest update (known as FLEX, launched May 2024) our store has been broken - orders not being filled automatically, orders being marked as rejected in Shopify but actually processed in Amazon leading to duplicate orders, and our non-Amazon fulfilled orders no longer being fulfilled automatically. Staff I interacted with seemed nice and tried to be helpful, but in the end it's still broken and the result was "this is Shopify's fault, not ours, so nothing we can do about it. If you're a simple store shipping in one region and only using Amazon for fulfillment, then this may work for you. But if your business is slightly more complex, sells products in multiple countries using multiple third parties for fulfillment, then this product in its current state will not meet your needs and may interrupt the non-Amazon automations you have. We're exploring other options.

GhostTube
オーストラリア
アプリの使用期間:1年以上
2024年4月4日

In my years of working with online companies and services, it's rare to encounter the level of support that Cara from ByteStand provided. She truly went above and beyond to resolve the issue I faced. Not only did she address the problem promptly, but she also took the initiative to record short instructional videos, walking through each step of the process as she fixed the issue. This not only solved the immediate issue but also empowered me to learn and troubleshoot similar problems in the future. Cara's dedication and expertise were evident throughout, and I greatly appreciate her promptness and effectiveness in resolving the issue. She's truly exceptional at what she does.

Avenue Man Hair Products
アメリカ合衆国
アプリの使用期間:約2年
2023年12月1日

I had a question about our shipping options to create a better customer experience. I reached out to the chat and they responded quickly and were really helpful. It was clear to understand and if I was unclear on what to do exactly they were able to walk me through it. Great experience!

Form Charge
アメリカ合衆国
アプリの使用期間:3年弱
2024年3月26日

We've been using the ByteStand app for a while now, and we must say, it has simplified our life as a Shopify store owner. The customer support team has been extremely helpful whenever we've had questions or issues. We highly recommend ByteStand to anyone looking to streamline their multichannel selling process.

Urban Nomads Co
アメリカ合衆国
アプリの使用期間:5ヶ月
2024年2月23日

We had gone through several applications before finding this one and it really solved all the problems that the others had.

In addition, the service they offer to the customer is unmatched, they respond and solve incredibly quickly.

We are super happy to have found this application that has everything we need.

Hot Chocolate Design UK
アメリカ合衆国
アプリの使用期間:約1年
2024年5月15日

Fantastic customer service, support and app. Cara is always eager to help and always answers any questions I have. Been using this app for multiple stores and it is amazing. Highly recommend, best customer service of any app I use.

Pretty Package
アメリカ合衆国
アプリの使用期間:12日
2024年3月22日

I'm new to Byte-Stand, and I use its plugin on Shopify to connect to Amazon. It's a good tool, but I got confused while setting it up. Before giving up, I contacted customer service. Fortunately, Cara helped me out. She's experienced and took the time to explain how Byte-Stand works with Amazon and Facebook. Since then, I've been using it without any problems. Cara is an asset to the company.

SNCMIC
アメリカ合衆国
アプリの使用期間:5ヶ月
2024年1月11日

This is A GAME CHANGER for our business. It allows us to sync with our Amazon backend to flawlessly fulfill thousands of orders a month. Cara with the support desk is THE BEST THING THAT EVER HAPPENED to customer service. Truly, our business wouldn't be what it is today without her help. 10/10 recommend everything about it.

Very Special Games
アメリカ合衆国
アプリの使用期間:約2年
2023年12月5日

This is easily the BEST application for bundling products and/or setting up shipping through Amazon and other sales channels. It has alleviated SO many issues and headaches for my brand. The customer service is absolutely top notch as well, chat with a REAL person and they resolve all your issues within minutes. I would give this 100 stars if I could. Just install it.

Sinless Snacks
アメリカ合衆国
アプリの使用期間:10ヶ月
2024年2月7日

The app operates seamlessly, but on the rare occasions when issues do arise, ByteStand's exceptional customer service is always there to provide support. Their commitment to customer satisfaction is so impressive that if it were possible to award more than 5 stars, I definitely would.

QAcoustics
イギリス
アプリの使用期間:約1年