Avaliações (435)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
12 de agosto de 2022

I was looking for an app that helps me fulfill my orders from Amazon inventory and this app is just what I needed. Besides, their customer support is absolutely awesome! Cara helped me to sync my products and went over the line to help solve my issue. Five stars!!

Tony and Ava
Estados Unidos
8 days usando a aplicação
Editado a 6 de janeiro de 2023

UPDATE
The 90 day free trial was a promo made available by the company, I was not "given" it as a gesture by them. Seems like they're annoyed that offer existed! The company's response exemplifies the attitude you will experience. Check out other critical reviews to for much of the same. No response on the bugs either, so I guess that should say enough!
----
Cara is a wonderful support rep that's conscientious and hard working, any issue we ever experienced that she could help with was resolved by her speedily, with care & true professionalism.

Unfortunately, I cannot say the values of the company. We rolled past our free trial by a total of 4 days over the holiday period and therefore fell into a paid period.

After experiencing a few bugs and gaps in the product we had already stopped using it, we asked for a courteous refund but the company refused even though it's clear we'd stopped using the app before this date from our usage logs.

Bugs & holes include:
- inventory update feature not correctly updating which cost us a few days in sales as it would keep marking products out of stock - painful in Q4
- unable to remove markets from billing without the developer
- pricing updates only match list price, not sale price of amazon listings - made this function impossible to as the primary function is to match up Amazon sale pricing to shopify store

Ultimately given we didn't use the product for those 4 or so days & one of the paid features didn't function correctly throughout, it would have been reasonable of the company to refund.

I would be glad to remove the negative areas of my review if this can be resolved.
I'm not sure that $100 is worth souring a relationship.

BOLDCUBE Scooters
Reino Unido
7 months usando a aplicação
Questão respondida por ByteStand 6 de janeiro de 2023

Our typical free trial period is 7 days. However this shop was given a 90 day free trial. This shop went past that 90 day free trial period and was finally charged after using the app for free for 3 months.

16 de janeiro de 2023

Seamless experience for fulfilling Shopify orders with Amazon FBA. Customer service is extremely prompt and helpful!

PBfit
Estados Unidos
7 days usando a aplicação
19 de março de 2019

I would rate this service zero if i could. I asked one of the customer service representatives Gennifer if they could guide me through on how to set it up properly as the service wasn't working probably and this is the message i received

"Unfortunately, our FBA Shipping app can be complex to setup. It may be a better use of your time to explore other shipping options."

Basically saying they couldn't be bothered.

nomad travel Gear
Irlanda
6 months usando a aplicação
Questão respondida por ByteStand 19 de março de 2019

We have a detailed record of all the conversations that come thru the help desk. We exchanged 69 emails with Alan of Nomad Travel. Gennifer spent hours explaining our app to Allen, both via email and over the phone, sharing our video library and helping Alan every way possible.

Typically our app takes less than 5 minutes to install.

At some point we have to let the user know that maybe this app isn't for them, we reached that point with Alan.

3 de agosto de 2023

I installed the app and had some problems first. But the customer service was really great and fast. Especially thank you to Cara!

Falkenwald GmbH
Alemanha
7 days usando a aplicação
Editado a 5 de janeiro de 2022

Cara has been amazing in answering all the questions we had. Seems like great app and working fine so far

Invite By Voice LLC
Estados Unidos
6 days usando a aplicação
19 de fevereiro de 2018

The app is great, & Todd is even better! Sooooo helpful! Thank you so much!

Interiordecode
Reino Unido
6 days usando a aplicação
26 de abril de 2022

Fantastic customer service! I did not know that I could do this for amazon australia?!Love that this app can free up so much of my time!

June And Juniper Australia
Austrália
6 days usando a aplicação
9 de abril de 2018

Works GREAT, makes life easy. Fast and detailed responses from the developer. Happy to be using the software.

Smarter Lifestyle Shop
Estados Unidos
5 days usando a aplicação
31 de julho de 2019

I used this app without problems for a couple months. I woke up today to find that it said there were no rates available for my market, and that customers had been coming to the site for 14 hours without the ability to place an order, due to the shipping methods being broken from this app. I instantly deleted them and will never be using them again.

WunderZap
Reino Unido
5 months usando a aplicação
Questão respondida por ByteStand 1 de agosto de 2019

Unfortunately you ran out of FBA inventory. When a shop runs out of inventory Amazon no longer returns rates. The moral of this story is to ensure you do not run out of inventory as our other 800+ customers never had any issues.