FBTrack Pixels do Facebook App , 295 avaliações

Please get in touch with us and we will do all we can to resolve any issue you are facing. I wasn't able to find any support ticket about this. From past experience, a case where the error "Can not track conversion Events" might occur if the pixel added into the app has an incorrect structure, or there is another pixel app that has a pixel with an incorrect structure. One case we had for example is that there was a store that used another pixel app that left "ENTER_PIXEL" as the value of a pixel installed into the store, and this caused any additional pixels installed into the store to not work properly and the error mentioned above to be displayed. For the speed, please also let us know how the app makes things slower. we have made the app in a way that wouldn't have an influence on the speed of websites

Dear admin,

Thank you very much for you feedback. We are so sorry that you might have experienced an issue. We have, on our side, done the necessary verifications, and we find that all the features of the app are working normally, but we would love to investigate more.

Can you please reach out to us? We wish to understand what you mean by low quality events, and association

Our sincere apologies again for any inconveniences you have faced, and we kindly invite you to allow us to look further into this case.

Best regards,
Fbtrack team

Dear customer, We understand from your review that you have accidentally removed the app, but couldn't re-install it again. We are very sorry that you could have experienced this issue. We couldn't reproduce this for other stores, but we have investigated your case in our side. Can you please just try installing the app again? If you still face any issues, please just get in touch with us, and we will be happy to assist. We will also be truly grateful if you could edit or remove the review

Geachte klant, We begrijpen uit uw review dat u per ongeluk de app heeft verwijderd, maar niet opnieuw kunt installeren. Het spijt ons zeer dat u dit probleem heeft kunnen ervaren. We konden dit niet reproduceren voor andere winkels, maar we hebben uw zaak aan onze kant onderzocht. Kun je alsjeblieft proberen de app opnieuw te installeren? Als u nog steeds problemen ondervindt, neem dan contact met ons op en wij helpen u graag verder. We zouden het ook zeer op prijs stellen als u de beoordeling zou willen bewerken of verwijderen

This review doesn't make sense as no app can steal sales from Shopify. Your store easy-dealstore.myshopify.com doesn't have any product in it, and has never contacted support about any issue.

Hello, our support replied to you, but your email showed up as Unreachable / Non existent once we replied. Please see screenshots : http://prntscr.com/tb0uht and https://prnt.sc/tb0q5b