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We have been using this app for a few years, works great connecting our existing FedEx account to use in Shopify. All of a sudden it stopped working, customer support was immediate and helpful. As it turns out, the problem was not with PH Ship, it was our fault: we had changed items in the store, but the item was purchased by the customer before the change, so shipping had to be manual. Not sure I would have figured out without PH's customer support.
Hi Michael,
Thanks so much for the fantastic review! We're thrilled to hear our FedEx shipping app has been streamlining your FedEx connections within Shopify for years. We're also happy that our customer support team was able to quickly identify the issue - those manual shipping situations can be tricky!
PH Ship, Rate & Track for FedEx offers a variety of features to help automate your workflow, but our stellar support team is always here to lend a hand whenever you have questions or need a troubleshooting whiz.
Don't hesitate to reach out if you ever need anything in the future!
Thanks again for choosing our FedEx app!
Sibi answered all my questions and more. He even fixed a few issues we had with shipping internationally! If you aren't using this app, you should! It's amazing!
Great set up support!
Thank you for your review! We're glad we could assist you.
If you need any more help or have questions as you move forward, feel free to reach out to us at support@pluginhive.com. We're always happy to help!
Regards,
PH Ship Rate & Track for FedEx
I have had extemelly excellent service from Sibi from Pluginhive. I am so happy and content with the service I have received. He even went all out by calling me and allowing me to share my screen for support where I was having technical difficulties.
We've used this for several years now as our go to app for Fedex LTL freight rates. Never disappointed. Customer service is amazing and was able to rectify any issues with rates showing on checkout within minutes of a zoom call. Definitely recommend
Very informative and professional. Provided with solution immediately. 5 star rating. App is very user friendly.
Glad to hear that the app is meeting your needs for US domestic food shipments. It's great to know that FedEx 2Day and FedEx One Rate are working well for you.
Your feedback is much appreciated!
great service
We're happy to hear our FedEx app simplifies domestic shipping for your US wellness product business using FedEx One Rate pricing & FedEx 2Day shipping service.
I installed the app and within 5 minutes had a call to walk me through the installation process. I look forward to learning the program.
Hi Fireweed Stitches!
Thanks so much for the fantastic review! We're delighted to hear your recent Zoom call with our support team helped you get started with the installation & generating FedEx labels through our app. Our team is dedicated to helping you get the most out of all the features we offer!
The Shopify FedEx Shipping app can streamline your shipping process by making it easy to generate labels for your orders directly within Shopify. No more switching between platforms! This can save you valuable time so you can focus on creating those beautiful handcrafted bags and sewing patterns.
We understand that navigating a new app can be tricky at first, and we're here to support you every step of the way. If you have any further questions or need a refresher on any aspect of the app, don't hesitate to reach out to our friendly support team again.
Thanks again for choosing our FedEx shipping app!
Awesome customer service.
Very responsive customer service and help when needed. The app has worked well for us and when issues have came up the customer service team was very quick to help.