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Excellent app with great customer service support. Usually leave a message on chat and they respond quite promptly with a solution to your enquiry.
The team at PluginHive was great ! We had problems with some specifications on our website and they were with us all along when it came to resolving them. They even went the extra mile by taking our feedback in order to add extra features to the app that are awesome
I wrote a review a while back and wanted to update that we still LOVE this app. We could not ship FedEx on Shopify without it! Their customer support is the best. Shashi Kumar even setup a Zoom call and worked with us to iron out an issue that was on FedEx's side. Shashi went above and beyond to help us and to make sure all was good. Their team responded very quickly to our request for help and walked us through the necessary steps to keep things running smoothly. Highly recommend!
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This app is fantastic! Exactly what I was looking for and I was so glad to learn about it. We had tried for a really long time to integrate Fed Ex with Shopify and it was impossible. But, now with this app, we can, finally, offer Fed Ex shipping and our one rate! Love it! Jon was incredibly helpful in helping us with onboarding and answering all our questions. So glad to be able to offer Fed Ex shipping as an option now and this app makes it possible!
The APP has a Lots of Options for FedEx, and the Support is very Responsive and help with any Issues that you may have.
We had to go through some tests and adjustments to get things going, but the team was very responsive and helpful along the way.
I definitely recommend the app!
Thank you for the review. We are happy to know that our team was helpful. It means a lot to us.
Great Technical Support! A total walkthrough about the app that makes it easy to use! If you're using FedEx shipping I would recommend this App.
Thanks a lot for recommending the app and appreciating our support team.
Exceptional customer service and a huge time saver for label creations with accurate shipping costs!
Thank you for leaving us a review. We really appreciate you taking the time out to share your experience with us. Also, it’s a pleasure to know that the app is up to your expectations.
The staff is extremely helpful! Setting up FedEx shipping is pretty complicated when it comes to getting your authentication key, printing test labels, etc. These guys were really helpful getting us approved with Fedex and customizing our settings so our negotiated rates showed currently.
We’re glad our team was able to help you streamline the FedEx shipping process with negotiated rates for your store. Thank you so much for taking out the time to leave us a 5 star review.
If you are doing most of your shipping fulfillment with Shopify, This is the best FedEx label solution as of December 2021, as Shopify only supports USPS, UPS, and DHL for shipping from the US. If you are using the FedEx website to fulfill, this will cut down the amount of time to at least 1/5, if not more. The only thing I cannot comment on is the shipping rates shown to customers in their checkout process. We use another app to calculate that. Lastly, their support team is great. We have had two or three problems with setup or software bugs, but they get back to us within an hour with solutions or workarounds. Bug fixes come in two or three hours following.
This app is worth the 5 stars just for the help from customer service. Sorting out the shipping is complicated however you do it, buy having this app it helps to integrate it to your checkout so customers can see live rates and any taxes. Plus it takes out any risk of copy/paste or re-typing customers address because you can print labels directly .
Thank you for recommending the app and we’re glad that the app saves you time and helps avoid errors. Thank you so much for appreciating the support team. We strive to provide a seamless shipping experience to our customers. Wishing you good luck.