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The app works fine. It's a bit of a pain to use because it is different from all the other shipping businesses I work with. However, it works just fine and Sashi has helped me to get it installed and troubleshoot.
However, I do think it is sad that the company feels so strongly that they must get good reviews from their customers that they must bug the customer to leave a review. That's the only reason I'm leaving one, so that they will stop bugging me to do so.
Dear Kismet,
Thank you for your review. We apologize if our efforts to ensure your satisfaction came across as persistent. We reached out to you again because we noticed that your shipping process hasn't started, and we wanted to help you with any questions or concerns you might have. We're sorry if our approach fell short in this regard. We appreciate your feedback and will use it to improve our service.
We're also happy to hear that you're satisfied with our app and support. If you have any more feedback or questions, please don't hesitate to contact us.
Es muy buena la atención al cliente y el soporte eficiente. La aplicación cumple con las expectativas necesarias para poder utilizar la cuenta de FedEx directamente en la tienda de Shopify.
Just worked Sibi and he was very nice and professional. I am thankful for the time and explanation!
Linda
Really bad, I want a refund, I signed up and it did not work. It dd not recognize my Fedex account. I tried to cancel it and it won't let me...
Dear Dana,
I share your concern that you weren't able to add the FedEx Account successfully in the first place.
There are two reasons why FedEx did not recognize your account:
1. Your FedEx account was marked "Cash-Only" since credit card was not added.
2. You tried to register your FedEx account with an Incorrect billing address.
We can schedule a zoom call to help you in setting up the FedEx account.
We have issued a refund and hope you will give us another chance to help you streamline the shipping process.
Would not recommend this app at all, it is very limited and has no advantage over the Shopify base shipping options.
Dear Tawnya,
We are sorry to hear about your experience. This definitely is not the service we try to provide to our customers.
As per our last discussion, you wanted to use multiple carriers.
The PH Multi Carrier Shipping Label App is the right solution for you. You can add your FedEx, UPS, and USPS accounts and use it for rates, labels, tracking, etc. using the app.
The Ship, Rate & Track is a dedicated app for FedEx. In comparison to the Shopify shipping, the app displays FedEx rate at checkout, prints FedEx labels, uses boxes provided by FedEx, helps you avail special services offered by FedEx, schedules FedEx pickups, helps to track orders etc.
We believe, if given a chance we can help you benefit from different features that our app has over the Shopify shipping and you will definitely love the solution.
We would love to hear back from you.
This will help our business tremendously and cut down on time from manually entering labels. It was a little tricky trying to navigate the app on my own for the first time, but the tech team was extremely responsive to my questions and thorough with their answers. Thanks Jon and Prathyusha for your help!
It takes quite a bit of set up and is not straight forward. We needed additional support to set it up to meet our needs. Also, the FedEx credentials and authentication did not work at first. The support team however was very helpful.
Thank you for sharing your thoughts.
As informed over the call, you were unable to get ONE RATE as your products’ dimensions were not matching FedEx boxes dimensions. Once your products were setup correctly, you received the ONE RATEs from FedEx API.
Label Certification process is a FedEx’s requirement which every FedEx user must complete. This is not a limitation from the app. We are working with FedEx to simply and expedite this process to help merchants.
Manohar was very helpful! A pleasant experience! There was lots that needed to be changed and all went smoothly!
Integration was quick and easy, and the help desk answered my questions quickly!
Great App for FedEx shipping. Integrated everything pretty quickly. Customer service was also very helpful in getting everything sorted for our store.