PH Ship, Rate and Track , 363 recensioni
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The app works fine. It's a bit of a pain to use because it is different from all the other shipping businesses I work with. However, it works just fine and Sashi has helped me to get it installed and troubleshoot.
However, I do think it is sad that the company feels so strongly that they must get good reviews from their customers that they must bug the customer to leave a review. That's the only reason I'm leaving one, so that they will stop bugging me to do so.
Dear Kismet,
Thank you for your review. We apologize if our efforts to ensure your satisfaction came across as persistent. We reached out to you again because we noticed that your shipping process hasn't started, and we wanted to help you with any questions or concerns you might have. We're sorry if our approach fell short in this regard. We appreciate your feedback and will use it to improve our service.
We're also happy to hear that you're satisfied with our app and support. If you have any more feedback or questions, please don't hesitate to contact us.
Sibi was very helpful and kenw right away how to fix my issue. Very helpful. The app is a little confusing a first, but with some giuidance it was easier to understand.
The customer service is great. They are very easy to get ahold of and willing to assist. Shashi Kumar was extremely helpful.
Esta muy bien el plug solo le agraegaria mas tiempo en cuanto reportes, dejaria todo el año para consumo ya que solo dan 30 dias. Opcion de configurar idioma
Thank you for sharing your thoughts about our application. This helps us improve our application. We'd like to jump in and address any queries that you may have. Looking forward to working with you soon.
Great App for FedEx shipping. Integrated everything pretty quickly. Customer service was also very helpful in getting everything sorted for our store.
Very useful app and a great support team. It would be nice to have a .csv import solution for selecting which orders do you want fulfilled instead of ticking every single one you want. An option for not automatically fulfilling the orders with their tracking code would also be interesting for us. Printing labels without automatically fulfilling orders so you have 2 different options you can work with.
Thank you for taking the timeout to leave us a review. Your feedback helps us to improve our products.
So far, amazing. The customer support and zoom/google meet calls have been a huge help. The only thing we need added to this app is to generate labels for a multiple package shipment.
Thank you for taking the time out to leave us a review. And the good news is that generating labels for a multiple package shipment is a feature which the app already has. Request you to contact support if you need help using it.
This will help our business tremendously and cut down on time from manually entering labels. It was a little tricky trying to navigate the app on my own for the first time, but the tech team was extremely responsive to my questions and thorough with their answers. Thanks Jon and Prathyusha for your help!
I had been looking to move all our shipping to FEDEX because USPS sucks. I was referred this app. After some troubleshooting It works and I am a happy customer! Keerthi is the best (pray you get her). She helped me very well.
Thanks a lot for the review. We’re glad to know you are happy with the Shopify FedEx app and our service.
**UPDATE JUNE 2 2021
Pluginhive actively worked to help fix the API issues once they were able to finally identified the issue. We are no longer experiencing the issues mentioned below (kept the original issue for documentation purposes).
For that reason - I updated the 1 star rating to a 4 star rating. We appreciate the promptness and diligence by Pluginhive on achieving resolution on this topic. -----------------------------------------------------------
This plugin wont always fetch rates from Fedex. Contacted customer support and sent in screenshots of the error showing that there were no rates and that we dont ship to your state.. Their response was that they tested it and got a rate. I explained to them it is happening sporadically, and again provided new screenshots of more customers errors. They responded with that they tested it once and got a rate. At this point we are going to drop their service and find another. We lost a considerable amount of sales from this error and it seems that pluginhive doesn't care. If you are planning to have a high volume ecom store, i would avoid this app.