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I have used this app for almost 3 years and, overall, good value for money; however, very problematic with Fedex Freight shipment rates. I would not recommend this app if you are shipping bulk or heavy items like we do. These 5 star reviews aren’t justified in my experience.They always blame Fedex for the same problem that happens 5-6 times every year which costs us thousands of dollars in sales because their app cannot pull the economy freight rates from Fedex API and shows the crazy expensive 1-2-3 day express freight rates. If it’s a Fedex problem, which has lasted 6 days this time, how are you able to get these expensive rates? Same problem every year and same excuses, no live support whatsoever. I am the owner Tilehouz.com, by the way. Cancelling your app as soon as I set up the new rates services app.
We have been using this app for 3 years.It was useful so we recommend it to everyone. Now we are experienced an issue for 9 days, sent several emails but didn't get a solution.We can't use app , we can't create labels , delayed orders so we have many unhappy customers because of Pluginhive bad customer sevices.
We were using the app for some time and it was great until we started using several fulfillment locations. However, all pick-ups are done from the same place since it is an international shipment. Then we realized the app is messing up our inventory and the support team has no solution to that issue. Very disappointed that nobody from support even tried to offer some solution or workaround. We are currently looking for an alternative app.
Dear Eldar,
I apologize for the inconvenience caused.
Currently, our app considers the Default location you have configured as the fulfillment location. However, if you are using another fulfillment location, you have the option to select a different location before generating the label.
I am pleased to share some exciting news with you. By the end of next month, we will be introducing a new feature in the PluginHive FedEx shipping App. This feature aims to streamline the label generation process for your Shopify orders. It will automatically select the appropriate Shopify fulfillment location for the order, instead of the Default location.
In the meantime, while we prepare for the release of this new feature, I kindly request you to select a different location before generating the label if needed.
If you have any questions or concerns, please don't hesitate to reach out to me. I am here to assist you.
Thank you for your understanding and cooperation.
last update - HORRIBLE!!!! app slow you down massively due to last update, do not use !!!!!
Dear Wilson Pet Food,
I appreciate your time on the call and sincerely apologize for any inconvenience caused.
The interface you are currently using is a beta version of our NEW UI. You can easily revert to the old UI by enabling the checkbox labeled "I would like to go back to the old UI" in the feedback section.
We are updating the app to align with Shopify Guidelines. Soon, you can expect additional features such as package details, service, and cost summaries to streamline your shipment process. Additionally, features like Bulk Print from Shopify orders, Partial Fulfillment, and Multi-location Fulfillment are in development.
If you need assistance with switching or have any questions, we're here to help anytime.
Thank you,
Team PluginHive
Really bad, I want a refund, I signed up and it did not work. It dd not recognize my Fedex account. I tried to cancel it and it won't let me...
Dear Dana,
I share your concern that you weren't able to add the FedEx Account successfully in the first place.
There are two reasons why FedEx did not recognize your account:
1. Your FedEx account was marked "Cash-Only" since credit card was not added.
2. You tried to register your FedEx account with an Incorrect billing address.
We can schedule a zoom call to help you in setting up the FedEx account.
We have issued a refund and hope you will give us another chance to help you streamline the shipping process.
Would not recommend this app at all, it is very limited and has no advantage over the Shopify base shipping options.
Dear Tawnya,
We are sorry to hear about your experience. This definitely is not the service we try to provide to our customers.
As per our last discussion, you wanted to use multiple carriers.
The PH Multi Carrier Shipping Label App is the right solution for you. You can add your FedEx, UPS, and USPS accounts and use it for rates, labels, tracking, etc. using the app.
The Ship, Rate & Track is a dedicated app for FedEx. In comparison to the Shopify shipping, the app displays FedEx rate at checkout, prints FedEx labels, uses boxes provided by FedEx, helps you avail special services offered by FedEx, schedules FedEx pickups, helps to track orders etc.
We believe, if given a chance we can help you benefit from different features that our app has over the Shopify shipping and you will definitely love the solution.
We would love to hear back from you.
Responsive support team, but they can't get it to connect to FedEx Freight. I've gone back and forth with support but his app just doesn't work.
Dear David,
We sincerely apologize for any inconvenience you've encountered while using our app.
Please note that your FedEx account is currently limited to a single Shipping Address for Freight shipments. This restriction is why you may have encountered difficulties processing shipments when the fulfillment location differs from the authorized address on your FedEx account.
Given that you manage multiple warehouses, we recommend reaching out to FedEx to authorize all of your warehouse addresses on your account. This will ensure seamless processing of shipments from each location.
Should you require any assistance or have further queries, please don't hesitate to reach out to us. We are more than happy to help.
Thank you for your understanding and cooperation.
Best regards,
PluginHive
Manohar was able to help me out successfully with generating labels and adjusting the packages on my account.
Thank you for your review! We’re glad to assist you in integrating your FedEx account for domestic and international shipping, setting up packaging methods, and generating labels for your Cookies & Snacks store in Canada.
If you have any questions, feel free to reach out!
Great service!
Appreciate your review! We’re glad to assist you in automating domestic shipping with your FedEx account and setting up FedEx Ground and Home Delivery services for your store that sells food products in the United States.
If you have any questions, feel free to reach out!
Sibi was very helpful and I understand everything he said and am happy with the new app
We appreciate your review! We're glad to help you integrate your FedEx account and set up the domestic shipping services for your store, specializing in Baked Breads in Canada.
If you have any questions, feel free to reach out!
Looks like it will work to solve our problem for creating return labels in Shopify. Touseef was very helpful.
I needed to change the primary account. It would have been nice if I could modify it myself, but I couldn't. So I sent an e-mail because I needed help. The customer support was really kind and responded quickly. It was amazing to get a quick resolution. Thank you so much!!
Thank you for your positive feedback! We’re happy that our support team helped you change your primary account for international shipments with FedEx. If you need any further assistance, we’re always here to help!
Sibi was a great help in setting up this app ! Thanks !
Mr. Ansari from the team was very helpful and knowledgeable. He provided me with all the support and showed me the in and outs. This App is very helpful for fulfilling your shipping order at a breeze.
They still charge my money after uninstalling
Dear Ukrainian Smokehouse Team,
We're sorry to hear about the issue with charges after uninstalling the app.
[Background]
Shopify manages billing and payment for the app, including the free trial period. Charges are automatically applied right after the 15-day trial period ends. Upon reviewing your case, we noticed that you installed the app on Dec 23rd, 2023, and uninstalled it on Jan 8th, 2024.
The charges occurred because the free trial ended on Jan 7th, 2024. According to Shopify's policy, if the app remains installed after the trial ends, charges apply. In your situation, the app was still installed after the trial ended and was uninstalled on Jan 8th, 2024.
Despite this, we take full responsibility for this situation. We've processed a refund for the charges you mentioned and hope this solution meets your satisfaction.
If you have any more questions or concerns, please feel free to contact us.
Regards,
PH Ship, Rate & Track for FedEx App Team
great for others but please cancel this so i am not charged . its too difficult for us new users . i don't want this service
Great customer service!
Only app out there that has easy integration with FedEx OneRate - just what I was after!
Very fast to respond and helpful
Very helpful team, i like the app . Highly recommended
Exceptional support that i never experienced before. I highly recommend this app and Kudo to Manohar who made the implementation so easy. He went above and beyond to make sure he solves my shipping problem resolved. Thank you.
Excellent customer service! I had an issue, clicked for help then someone contacted me within minutes to help. They sent a zoom link and guided me through an issue in minutes. Sibi was the representative that initiated the zoom. He was extremely knowledgeable, professional and helpful. I am very satisfied with the service. I highly recommend!
Great customer support! Easy onboarding.
Works very well and have the right shipping integration for fedex. live rates, Label creation and pickup scheduling is now very easy. We are using it on our website
it saves tons of time for me thank you so much for making this application. i dont have to hire another employee now
All worked good, The help understanding of the software went good also.
Would recommend going a little slower from the standpoint of Tech. talking
about how it all works & setting it up.
Amazing app, and very helpful and responsive customer service. If you work with Fedex I strongly recommend it.
Manohar was very helpful! We couldn't connect our new fedex account correctly and he walked us through the necessary steps. Very happy!
Great Support - Keerthi has been fantastic onboarding our account. Thank you for your help and thank you for a great app.
Sibi was super helpful. He hopped on Zoom and got my one rate connected in less than 20 min! I really found him helpful and the rates are correct on our store! The App was super easy to connect as well! than you!
Thank you for taking the time to share your feedback. We're pleased to hear that our team was able to help you in displaying accurate FedEx One Rate shipping rates at the checkout.
If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing PluginHive, and we look forward to serving you again in the future.
Regards,
PH Ship, Rate & Track App Team
I had difficulties getting our FedEx rates to reflect the same on our website. Thanks to Manohar helping me fix the issue on a Zoom meeting, our store is showing the correct rates.
Manohar provided rapid response and excellent customer service.
Thank you so much for your review and for using PH Ship, Rate & Track for FedEx app! We're pleased to hear that our team was able to help you in displaying accurate FedEx Freight shipping rates on your website.
If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing PluginHive, and we look forward to serving you again in the future.
Regards,
PH Ship, Rate & Track App Team
Customer support was very responsive and helped me get setup - really appreciate it! Great app, used our negotiated rates and worked pretty much out of the box. Sibi was a great agent to work with.
The support is very helpful specially to Miss Addina. She help me troubleshoot our issues. Highly recommend this app.
The Support team has been very helpful in setting this up.
Looking forward to using the app.
The worst pile of xxx ever. I would rather use FedEx direct and spend the time writing out the labels. This app is full of bugs, never works when I need it to. I am paying way too much money for hardly any use, and when I do come to use it, it works like tripe. IT'S SO EXPENSIVE too. Ridiculous. I've wasted SO much money on this app. I don't even want to think about how much all those months have amounted to. Please don't waste your time and money like I have.
Dear Brittany,
Sincere apologies for any inconvenience caused.
The errors you encountered were related to inventory quantities and billing addresses.
We can resolve this over a zoom call and help you start generating International Shipping labels in one click.
During the call, we can ensure the app is configured correctly.
* Necessary to maintain Stock in Shopify, if not Shopify doesn't allow the order to be fulfilled.
* Review the Product's weight & dimension and the Box packing setup.
* Accurate Product details and prices on Commercial invoices for quick customs clearance
You seem to be using the app only for International shipments. You could use the app to process your domestic shipments (UK to UK) as well.
The app subscription charges will become economical when you start to process more orders.
Request you try the app again.
The APP has a Lots of Options for FedEx, and the Support is very Responsive and help with any Issues that you may have.
Great, Ship, Rate, and Track Apps. Gives customers an idea of what shipping costs may look like so it doesn't come as a surprise later during checkout. The support team is friendly and responsive.
Extremely easy to use. Makes work a lot easier and the customer service reps have been very professional and helpful.
Don't be fooled by the silly logo or oldschool interface. Wonderful app, easy to set up, and great support when needed. Would highly recommend it! 5 STARS!
Thank you for recommending the app and the appreciating the support. We also hear you on the interface and do our best.
This will help our business tremendously and cut down on time from manually entering labels. It was a little tricky trying to navigate the app on my own for the first time, but the tech team was extremely responsive to my questions and thorough with their answers. Thanks Jon and Prathyusha for your help!
I've just started using this app and Keerthi from PluginHive helped me a ton during the on-boarding process. Everything is very clear and looks way more friendly to use with her guidance.
We are happy that we were able to help you in setting up the plugin based on your business need. It was a pleasure working with you.
This app is great for my FedEx integration. Makes my life so easy - just click a few buttons, and we're shipped!!! And even better is the customer service. If I have any questions, they are always there to quickly assist by email or a phone call! Great App!!
Jon patiently helped me on a number of occasions set up the app and do some testing. We have a non-traditional product with multiple parts so we really appreciated his help in working through the details. Highly recommend!
Incredibly prompt service and hands-on help when we needed a fast solution with very little lead-time.
You have made our day immensely better by sharing your experience. Thank you.
App works well and as advertised. Great customer service, very prompt responses and happy to help. I hope they can add a feature to automate the download or email of labels.
After initial problems setting up the app and linking our companies FedEx account it is easy to use, love the autogenerate option makes printing labels fast and easy. Any issues customer service is fast and helpful and it's great that they can explain the solution to an issue it laymans terms to this tech challenged girl...lol!
Great app! Works exactly as expected and needed! Offers the feature to tag certain products as alcohol so that the correct FedEx label is printed - the "requires adult signature" label. This is a crucial feature for our business. Customer Service was excellent - very responsive and helpful. Highly recommend!
Thank you for your amazing feedback! We try to include all the features that could benefit our customers and we’re very glad that the “requires adult signature” feature is benefitting you. We wish you good luck and we’re just one email away when you need us.
Great App and unrivalled support. Jon was very helpful with the guided setup instructions, would highly recommend this app.
We appreciate your encouraging feedback. We thank you for using and recommending our app. Please feel free to reach out when you need help.
Exellent work and asistence!The solved al my inscription with the fedex/shopify app , thanks ,diego
This app is great and cuts out any human errors and a lot of time consuming tasks. Very easy to set up and lots of options to customize for all business needs. 100% a recommended app.
Thank you for your positive feedback. We are happy to know that the app was beneficial to you in many ways especially that it helped you to cut out human errors and saved a lot of your time. We will definitely offer our continued support!
This app is good! Customer support is on point, very direct and quick. I had Addina help me via screen share and she knew exactly how to help.
Thank you for recommending the app. It was our pleasure onboarding you into our system and help you achieve your requirement. We appreciate you taking time to review our support and application.
Esta muy bien el plug solo le agraegaria mas tiempo en cuanto reportes, dejaria todo el año para consumo ya que solo dan 30 dias. Opcion de configurar idioma
Thank you for sharing your thoughts about our application. This helps us improve our application. We'd like to jump in and address any queries that you may have. Looking forward to working with you soon.
The App is reasonably complicated to set up but then logistics, in general, is overly-complicated in the first place! However, after perseverence with FedEx and the Ship team we got it going and, well, not sure how I ever managed before. I wish I could have had access to a FedEx account and this app 3 years ago!!!
Thank you for recommending the app and sharing how easy the shipping process becomes with this app.
Customer service is great and app is easy to use. Only issue I had was with set up and learning all the details for alcohol shipping. App makes shipping so much easier!
Thank you for sharing the kind words with us. We are happy to assist you with the integration and our goal is to make sure you have a seamless experience in shipping.
Great app. Works perfectly and makes life a lot easier for your store shipping needs. Highly recommended.
Thanks a lot for recommending the app. We’re glad to know that the app makes your store’s shipping easier and quicker.
Such helpful and responsive customer service team! A great app, highly recommend to small business owners
Thanks a lot for recommending the app. We are glad to know that our support was helpful in setting up FedEx one rate service for you.
The app is a lifesaver. The developers are very quick to respond and helpful with resolutions. I initially rated it four stars due to my confusion with generating a specific type of label for my whiskey company, but Addina was a rock star and helped me resolve my issues live step-by-step for over an hour. FIVE STARS!!!! Download this app!
Thank you so much for recommending the app. Knowing that this app is a lifesaver to you means a lot to us and we’re glad our team could help with the settings to meet your requirements.
Excellent Customer Service! App can be a little tricky to understand/implement at first but customer service responds to emails quickly and gives detailed steps & screencast videos to help you figure things out easily.
Thank you for your kind words and positive feedback. Glad to know that the screencast videos and navigation helped you out. We are happy to be of use. Hope to see you soon. Thank you!