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Our customers haven't actually opted for shipping with the app yet, but I can tell you that the customer service on the set-up was great! At first, I was really discouraged because I was trying to use a flat fee and a free shipping option along with our own fed ex express rates and I couldn't get all three, but Shashi Kumar set up a Zoom and now all the options are visible now to our customers. He was pleasant, helpful and it was all easy to understand with his guidance. Be aware, there is a time difference with their customer service so just let them know your timezone and a few blocks of time that work. They came back to me within 12 hours (on a weekend) with an appointment in my timeframe. I can't complain about that kind of customer service at all.
Thank you for taking the time to speak with me and explain all the details about how the application works,
Sibi was great!
Simple app that gets the job done. Excellent and responsive customer support. They added features to the app at no extra cost. Highly recommend.
Customer service was amazing. Easy to set up. Thank you! Prathyusha was great and very patient. I am happy with her service.
Thank you for taking the time to share your experience with us. We are glad to know that the app is easy to use and the support was helpful.
spoke with sibi and he was awesome! I wish shopify was this good.
Good Support on implementation. Better support team and app works perfectly for fedex shipping partner.
Great app easy to use and saves us a lot of time. Customer services always helpfull, quick en great. We now can expand worldwide!
Shashi Kumar helped me to ensure the app was set up correctly and ran through all of the features for me. The app appears to work well although we've only performed test orders to date. Shashi reassured me that if I need anything going forwards that we can get in contact anytime. Their support and service is spot on.
What took months with a previous developer on the Craft Commerce platform only took myself, who has no experience in building sites, less than a day to integrate with our FedEx account rates and get all our products accurately pulling shipping costs. Definitely recommend.
We have a very urgent request concerning the transport module. The team of support has a very efficient glass transportation system. Thank you very much for your help and your professionalism.
Great job. We are saving 200 dollars per month with you.