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Responsive support team, but they can't get it to connect to FedEx Freight. I've gone back and forth with support but his app just doesn't work.
Dear David,
We sincerely apologize for any inconvenience you've encountered while using our app.
Please note that your FedEx account is currently limited to a single Shipping Address for Freight shipments. This restriction is why you may have encountered difficulties processing shipments when the fulfillment location differs from the authorized address on your FedEx account.
Given that you manage multiple warehouses, we recommend reaching out to FedEx to authorize all of your warehouse addresses on your account. This will ensure seamless processing of shipments from each location.
Should you require any assistance or have further queries, please don't hesitate to reach out to us. We are more than happy to help.
Thank you for your understanding and cooperation.
Best regards,
PluginHive
The support I received was very helpful. Sibi Firoz helped me understand many aspects and answered all my questions.
We had some small issues with setup fixed pricing but their support team especially Addina was great about helping us out!
Thank you!
We are glad to know that your experience with us was good. Thank you for taking a moment to review us.
Best service ever, I had a problem with FedEx One Rate, they respond me quickly and call me
All fixed super
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We’re here for you anytime
The customer service is great. They are very easy to get ahold of and willing to assist. Shashi Kumar was extremely helpful.
This app is great and works well with our existing processes and work flows. The Support representative, ShashiKumar was fantastic during our implementation!
Really easy to use. Great assistance.
As a growing business expanding into the international market, I found this app very user-friendly and efficient. The integration with my Fedex account was seamless and immediate. I would recommend this application to anyone. This customer service was very professional and prompt upon request and I feel comfortable knowing that if I need any help, it will not be far.
Thank you for recommending the app and its great to know that its helping you in your journey of growing your business into domestic and international markets.
Great introduction to PH Ship, Rate and Track. Thank you for your time!
Integrated FedEx into Shopify well. So far so good. Support did a Zoom call to show me steps and make sure I knew how to process my orders correctly.
Thank you for sharing your feedback. We're happy to hear our team's overview of the FedEx app was helpful and simplified the process of printing FedEx shipping labels.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help.
Regards,
PH Ship, Rate & Track App Team