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I have been working on this for days. Downloading this app and chatting with their specialist I was able to set up all I needed in minutes. Thank you so much for simplifying my life
We are so glad that the app has reduced your work load and made it easier for you. We're happy that we were able to set up the app based on your requirements. Thank you for taking the time and leaving us a review. This means a lot to us.
I must be the only one who cannot share the same enjoyable experience. The was an error with label generation. I emailed the support requesting help. They emailed me back asking for credentials. So I did. I emailed back credentials in order to fix the sync with Fedex. After a while I received another copied and pasted email asking again for credentials. So all automated replies and no human contact for me. The Fedex agreed rates were not picked by the app. I asked my FE manager who said better do without. I deleted the app making sure my feedback was constructive and rich in details. A couple of second after I deleted the app I got another email asking me for a feedback as to why I deleted the app. I understand these days everything is more or less automated but a little human touch doesn't cost much.
Hello Davide Angeletti,
I apologize for the inconvenience caused. We should have been more clear that we are asking for the FedEx account details once again because your email reply was empty and did not have the account details.
After receiving the FedEx account details from the merchant, PluginHive takes the responsibility of completing the FedEx label evaluation process by coordinating with FedEx.
We have been continuously working with FedEx on streamlining this process so that our Merchants have a seamless onboarding experience.
We tried calling you on the number provided in the billing details, However the number was not reachable.
It will be great if you can give us another chance, Trust me after the initial setup Our FedEx app integration will help you save lot of time.
Awaiting your reply.
Just getting the app set up. Seems like it will be exactly what I need - to print FedEx labels directly from Shopify with my FedEx rates. Very good customer service.
We are glad to know that our app will meet your shipping requirements. Thank you for appreciating our support. Means a lot to us.
Great App! super easy to use and so efficient! covers all the documentation needed to ship international and domestic!