Avaliações (537)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 96% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
3 de abril de 2025

Got the app to print labels directly from Shopify to Fedex. Works. I needed some customer assistance to set it up.
App support was helpful and simple. Thank you.

Kinsman Seafood
Estados Unidos
3 dias usando a aplicação
Questão respondida por PluginHive 24 de abril de 2025

Thank you for your review! We’re happy to assist you in automating domestic shipping with FedEx One Rate for your Seafood products in the USA.

If you have any questions, feel free to reach out!

20 de agosto de 2024

Customer service was fast and able to handle the issue I had with Rates

Smart On X
Estados Unidos
Aproximadamente 2 horas usando a aplicação
Questão respondida por PluginHive 16 de outubro de 2024

Thank you for your feedback! If you have any further questions or need assistance, feel free to reach out!

7 de fevereiro de 2021

Very useful app and a great support team. It would be nice to have a .csv import solution for selecting which orders do you want fulfilled instead of ticking every single one you want. An option for not automatically fulfilling the orders with their tracking code would also be interesting for us. Printing labels without automatically fulfilling orders so you have 2 different options you can work with.

Hey Harper
Alemanha
Aproximadamente 1 ano usando a aplicação
Questão respondida por PluginHive 11 de fevereiro de 2021

Thank you for taking the timeout to leave us a review. Your feedback helps us to improve our products.

Editado a 2 de junho de 2021

**UPDATE JUNE 2 2021
Pluginhive actively worked to help fix the API issues once they were able to finally identified the issue. We are no longer experiencing the issues mentioned below (kept the original issue for documentation purposes).
For that reason - I updated the 1 star rating to a 4 star rating. We appreciate the promptness and diligence by Pluginhive on achieving resolution on this topic. -----------------------------------------------------------
This plugin wont always fetch rates from Fedex. Contacted customer support and sent in screenshots of the error showing that there were no rates and that we dont ship to your state.. Their response was that they tested it and got a rate. I explained to them it is happening sporadically, and again provided new screenshots of more customers errors. They responded with that they tested it once and got a rate. At this point we are going to drop their service and find another. We lost a considerable amount of sales from this error and it seems that pluginhive doesn't care. If you are planning to have a high volume ecom store, i would avoid this app.

Yakima Valley Hops
Estados Unidos
9 meses usando a aplicação
31 de dezembro de 2020

I had been looking to move all our shipping to FEDEX because USPS sucks. I was referred this app. After some troubleshooting It works and I am a happy customer! Keerthi is the best (pray you get her). She helped me very well.

HommeFemmeLA
Estados Unidos
7 meses usando a aplicação
Questão respondida por PluginHive 4 de janeiro de 2021

Thanks a lot for the review. We’re glad to know you are happy with the Shopify FedEx app and our service.

Editado a 9 de agosto de 2021

Their customer service is 5 star, the app is 4 star. I find it to work generally as I expect it to. Anytime I run into an issue, though, their support is friendly and can usually assist in fixing the problem.

TarpsPlus
Estados Unidos
3 meses usando a aplicação
Questão respondida por PluginHive 16 de agosto de 2021

Thanks a lot for the review. We’re glad our support team could help when you needed them. If you have any feedback/suggestion on the app, please do share with our support team.

27 de setembro de 2019

This app will save a lot of time manually generating fedex labels. The setup took longer than I expected and we've encountered a few small hiccups with some of the smaller features within the app. However, the core functionality works well and the support team is very responsive.

VEDA
Estados Unidos
Aproximadamente 1 mês usando a aplicação
4 de março de 2023

The app works fine. It's a bit of a pain to use because it is different from all the other shipping businesses I work with. However, it works just fine and Sashi has helped me to get it installed and troubleshoot.

However, I do think it is sad that the company feels so strongly that they must get good reviews from their customers that they must bug the customer to leave a review. That's the only reason I'm leaving one, so that they will stop bugging me to do so.

Kismet Mosaic
Estados Unidos
17 dias usando a aplicação
Questão respondida por PluginHive 6 de março de 2023

Dear Kismet,

Thank you for your review. We apologize if our efforts to ensure your satisfaction came across as persistent. We reached out to you again because we noticed that your shipping process hasn't started, and we wanted to help you with any questions or concerns you might have. We're sorry if our approach fell short in this regard. We appreciate your feedback and will use it to improve our service.

We're also happy to hear that you're satisfied with our app and support. If you have any more feedback or questions, please don't hesitate to contact us.

18 de julho de 2022

Great App for FedEx shipping. Integrated everything pretty quickly. Customer service was also very helpful in getting everything sorted for our store.

FOS Concepts
Emirados Árabes Unidos
13 dias usando a aplicação
27 de janeiro de 2023

The customer service is great. They are very easy to get ahold of and willing to assist. Shashi Kumar was extremely helpful.

Wild Idea Buffalo
Estados Unidos
8 dias usando a aplicação